Dutch speaking Customer Advisor - 2K welcome bonus

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy dedicated to connecting top-tier talent with world-class organizations. We specialize in facilitating seamless transitions for professionals seeking to advance their careers through prestigious jobs in Portugal and beyond.

Job Overview

We are currently looking for motivated individuals to join our team in Porto for a Dutch speaking Customer Advisor - 2K welcome bonus position in Portugal. This role within the Customer Support Services industry allows you to make a tangible difference in the lives of patients by providing expert assistance for advanced medical technology solutions.

Key Responsibilities

• Provide high-quality customer care and technical support for specialized medical devices within the Customer Support Services sector.
• Assist patients and healthcare professionals with product inquiries via phone, email, chat, and SMS.
• Offer precise troubleshooting and technical guidance for diabetes care technology and accessories.
• Manage order processing, renewals, and accurate documentation in strict accordance with industry compliance standards.
• Utilize active listening and empathetic communication to support patients dealing with sensitive health situations.
• Strictly adhere to established internal procedures and safety protocols to ensure optimal patient outcomes.
• Collaborate with international teams to maintain the highest service levels in the European market.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport (required for all applicants).
• Previous experience in the Customer Support Services industry is highly preferred.
• Strong proficiency in technical troubleshooting and complex issue resolution.
• Ability to work in a rotating shift environment to support 24/7 service requirements.
• A compassionate and professional demeanor suitable for medical-sector client interactions.

What We Offer

• Competitive Monthly Salary.
• €2,000 Welcome Bonus package.
• Fully Paid Training to ensure your success in the Customer Support Services industry.
• Health Insurance included.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Opportunity to build a career through Dutch-speaking jobs in an international environment.
• And Much More...

Life in Portugal

Choosing one of our Dutch speaking jobs in Portugal means choosing a lifestyle defined by sunshine, history, and vibrant culture. Portugal is renowned for its welcoming atmosphere, stunning Atlantic coastline, and a climate that offers some of the best weather in Europe, making Portugal an ideal destination for your next career move.

Beyond the professional benefits, Portugal provides an exceptional quality of life with a world-famous culinary scene and a lower cost of living. With the full support of our relocation concierge, moving to Portugal becomes a simple, stress-free experience, allowing you to enjoy everything this beautiful country has to offer from day one.

How to Apply

If you are ready to take the next step in your career with a Dutch speaking Customer Advisor - 2K welcome bonus position in Portugal, we invite you to click Apply Now. Join the Mercier Consultancy Group network today and let us help you secure your future. We look forward to reviewing your application.