Customer Service for Banking - French speaker in Porto

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in facilitating seamless transitions for international professionals seeking high-impact careers in the competitive Customer Support Services industry.

Job Overview

We are currently seeking dedicated professionals for a Customer Service for Banking - French speaker in Porto position in Portugal. This is an exceptional opportunity to join a prestigious financial institution, representing one of the most reputable names in the Customer Support Services sector while enjoying the vibrant lifestyle of Porto.

Key Responsibilities

• Provide comprehensive support to bank customers regarding their accounts and financial inquiries.
• Communicate clearly and effectively regarding various banking products and services within the Customer Support Services industry.
• Manage diverse customer requests with professionalism, ensuring all doubts are clarified efficiently.
• Consistently deliver a positive attitude that reinforces the banking brand's reputation for excellence.
• Maintain top-class interactions throughout all customer service touchpoints.
• Operate within rotating shifts to ensure continuous coverage, including night and weekend schedules.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your transition to jobs in Portugal.
• Strong interpersonal skills with a commitment to high-quality customer service delivery.
• Ability to thrive in a fast-paced banking environment and adapt to rotating shift schedules.
• Previous experience in Customer Support Services is highly valued but not required.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you excel in your new position.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) included to simplify your move.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Portugal

Portugal offers an unparalleled quality of life, characterized by its stunning coastal landscapes, historic charm, and Mediterranean climate. Choosing to pursue jobs in Portugal allows you to immerse yourself in a culture that values work-life balance, rich traditions, and a welcoming community. Residents in Portugal enjoy access to world-class gastronomy and a vibrant social scene that makes every day an adventure.

Porto, in particular, is a city that perfectly blends heritage with modernity, making it an ideal destination for your career progression in the Customer Support Services industry. With our comprehensive relocation support, your transition to life in Portugal will be smooth and stress-free. Experience the warmth of the people, the affordability of high-quality living, and the professional growth waiting for you in beautiful Portugal.

How to Apply

If you are ready to take the next step in your career and join a prestigious firm, we invite you to click Apply Now to submit your application for this Customer Service for Banking - French speaker in Porto position in Portugal. We look forward to hearing from you and helping you start your journey with Mercier Consultancy Group.