German Advisor for On-Demand Transportation Service

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities that prioritize professional growth and international mobility within the Customer Support Services sector.

Job Overview

We are currently seeking a motivated professional for the German Advisor for On-Demand Transportation Service position in Portugal. This is an exceptional chance to launch a career in Customer Support Services in the vibrant city of Porto, helping to shape the user experience for a global leader in modern mobility.

Key Responsibilities

• Provide first-contact resolutions to customer queries, ensuring an efficient and positive experience.
• Offer specialized customer support through both written communication and phone interaction.
• Build meaningful relationships by answering customer inquiries in a courteous, friendly, and professional manner.
• Meet and exceed established customer service quality goals, compliance regulations, and productivity targets.
• Create an outstanding customer experience that aligns with our high-quality service standards.
• Proactively follow management guidance and provide constructive feedback to optimize service processes.
• Represent the company with excellence, ensuring every interaction reflects the brand's commitment to quality.

Requirements

• Native or fluent German (spoken and written).
• Strong English communication skills for internal collaboration and professional documentation.
• Valid EU passport (mandatory).
• Previous experience in the Customer Support Services industry is highly preferred.
• Demonstrated ability to work in a multicultural, fast-paced environment.
• Commitment to delivering high-quality service standards in all customer interactions.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you succeed in your role.
• Health Insurance to support your well-being.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation, and settling in.
• A gateway to exclusive German-speaking jobs in Europe's fastest-growing tech hubs.
• And Much More...

Life in Portugal

Choosing to work in Portugal offers an unparalleled quality of life, blending historic charm with a modern, coastal lifestyle. Many professionals looking for jobs in Portugal find that the combination of sunny weather, world-class cuisine, and a welcoming culture creates the perfect backdrop for personal and professional growth.

By accepting this German Advisor for On-Demand Transportation Service position in Portugal, you are choosing a path that balances professional ambition with the relaxed lifestyle that Portugal is famous for. From the vibrant nightlife of Porto to its beautiful landscapes, living in Portugal ensures a rewarding experience, supported by our comprehensive relocation team every step of the way.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in one of Europe’s most beautiful cities, we invite you to click 'Apply Now' to submit your application. We look forward to helping you start your journey with Mercier Consultancy Group.