French Customer Advisor for Financial Services

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class international organizations. We specialize in facilitating seamless transitions for professionals seeking to advance their careers within the thriving landscape of modern customer support services.

Job Overview

We are currently seeking candidates for a French Customer Advisor for Financial Services position in Portugal, offering a unique opportunity to represent a globally renowned financial brand. This role is ideal for individuals looking for professional growth in the customer support services sector while enjoying a vibrant, multicultural work environment in Lisbon.

Key Responsibilities

• Provide expert solutions to customers requiring assistance with financial and credit card services.
• Deliver exceptional customer service through professional phone communication.
• Enrich the customer experience by actively listening to concerns and striving for first-call resolution.
• Build meaningful, professional relationships with clients through courteous and knowledgeable support.
• Maintain high standards of service to meet and exceed quality goals and compliance regulations.
• Operate within a fast-paced customer support services environment, ensuring productivity targets are achieved.

Requirements

• Native or fluent French language skills (mandatory).
• Advanced proficiency in English (at least C1 level), both verbal and written.
• Valid EU passport or current work authorization for Portugal.
• Demonstrated ability to manage stress and maintain a calm, professional demeanor during complex inquiries.
• Strong computer literacy and an aptitude for quickly learning new technical systems.
• A proactive, commercial mindset suitable for a premier customer support services role in Portugal.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Portugal

Joining our French Customer Advisor for Financial Services position in Portugal means immersing yourself in a country known for its incredible weather, rich history, and welcoming culture. Portugal offers an unparalleled lifestyle, where historic charm meets modern innovation, making it a top destination for those seeking jobs in Portugal.

Beyond the professional benefits, living in Portugal allows you to enjoy world-class gastronomy and a high quality of life. Our comprehensive relocation support ensures that your transition to one of the most exciting French-speaking jobs in Portugal is effortless, allowing you to focus on your career and your new life in this beautiful Mediterranean nation.

How to Apply

If you are ready to take the next step in your career and join a top-tier international team in Lisbon, we invite you to apply now. Start your journey with Mercier Consultancy Group today and secure your place in one of the most rewarding customer support services roles available.