German Customer Advisor for NIKON - Lisbon, Portugal

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO firm, specializing in connecting top-tier talent with world-class organizations. We pride ourselves on delivering premium staffing solutions that facilitate professional growth and international career excellence.

Job Overview

We are currently hiring for a German Customer Advisor for NIKON - Lisbon, Portugal position in Portugal, offering a unique opportunity to join an elite team within the Customer Support Services industry. If you are seeking premier German-speaking jobs and are ready to advance your career in one of Europe’s most vibrant capitals, this role is designed for you.

Key Responsibilities

• Deliver high-quality assistance to customers via phone and email regarding NIKON products and services.
• Identify and resolve customer inquiries by leveraging available technical resources and troubleshooting tools within the Customer Support Services framework.
• Build meaningful relationships with users by maintaining a courteous, friendly, and professional demeanor in every interaction.
• Strive to meet and exceed service quality standards, compliance regulations, and defined productivity benchmarks.
• Create an exceptional customer experience that aligns with the prestigious NIKON brand reputation.
• Maintain active communication with management to provide insights, feedback, and process improvement suggestions.

Requirements

• Native or fluent German language skills (spoken and written).
• Advanced level of English (at least C1) to ensure seamless communication in the workplace.
• Valid EU passport or a valid work permit for Portugal.
• Exceptional analytical and problem-solving capabilities with a keen attention to detail.
• Strong interpersonal skills, including attentive listening and clear, professional phone etiquette.
• A proactive desire to learn and excel within a professional Customer Support Services environment.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you are fully equipped for your role.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) included for international candidates.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation, and settling in.
• And Much More...

Life in Portugal

Choosing one of our available jobs in Portugal means choosing a lifestyle defined by sunny weather, rich history, and a welcoming culture. Portugal offers an incredible quality of life, allowing you to enjoy scenic Atlantic coastlines and world-renowned gastronomy during your downtime from our Customer Support Services projects.

As you settle into your new life, you will discover why Portugal is a top destination for professionals worldwide. With our dedicated relocation support, moving to Portugal is a stress-free transition, allowing you to focus on your new career and the vibrant social atmosphere that only Portugal can provide.

How to Apply

Are you ready to take the next step in your career with the German Customer Advisor for NIKON - Lisbon, Portugal position in Portugal? We invite you to apply now and join a prestigious firm that values talent and professional development. We look forward to receiving your application at Mercier Consultancy Group.