Customer Delight for Social Media - Hebrew + relocation pack

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing multilingual professionals for elite roles, ensuring that both our candidates and our global clients thrive within the competitive Customer Support Services landscape.

Job Overview

We are currently seeking talented individuals for the Customer Delight for Social Media - Hebrew + relocation pack position in Portugal. This is an exceptional opportunity to join a global technology giant in the Customer Support Services sector, where you will provide expert support and foster community growth while enjoying a world-class professional environment.

Key Responsibilities

• Provide expert support to small and medium-sized businesses (SMBs) across multiple channels, including chat, email, and phone, to help them scale.
• Support and expand the self-serve advertising base for clients operating within the online and digital advertising domain.
• Deliver comprehensive pre- and post-sales support to elevate the overall client experience in the Customer Support Services industry.
• Identify, troubleshoot, and resolve complex problems, including technical bugs and advertisement delivery issues.
• Ensure all customer inquiries are resolved in a timely manner while maintaining proactive communication regarding progress and updates.
• Identify strategic opportunities for clients to improve their utilization of social media solutions and advertising tools.
• Synthesize vital product insights and customer feedback to provide actionable reports to engineering teams for continuous platform improvement.

Requirements

• Native or fluent Hebrew (spoken and written) is mandatory for this role.
• Professional proficiency in English to operate within our international Customer Support Services team.
• Strong analytical mindset with a passion for problem-solving in a fast-paced digital environment.
• Excellent communication skills with the ability to maintain a customer-first approach.
• Eligibility to live and work in Portugal (EU passport or valid work authorization).

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you excel in your role.
• Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) for a seamless transition.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Portugal

Embarking on one of the many available jobs in Portugal offers more than just a career step; it offers a lifestyle upgrade. Portugal is renowned for its stunning Atlantic coastline, historic charm, and some of the best weather in Europe, providing the perfect backdrop for your professional growth. Whether you are exploring the vibrant streets of Lisbon or enjoying the coastal breeze, Portugal provides a Mediterranean quality of life that is second to none.

Beyond the professional benefits, living in Portugal means immersing yourself in a rich culinary culture and a welcoming social atmosphere. Our comprehensive support package ensures your transition to Portugal is stress-free, allowing you to focus on your new life. If you are looking for Hebrew-speaking jobs, this position in Portugal is the perfect gateway to international experience in a beautiful, sunny destination.

How to Apply

Are you ready to take the next step in your career with a global leader? If you are a Hebrew speaker ready to thrive in a Customer Delight for Social Media - Hebrew + relocation pack position in Portugal, we invite you to apply now. Join the ranks of satisfied professionals placed by Mercier Consultancy Group and start your journey today.