French speaking Customer Advisor - Athens, Greece

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm dedicated to connecting top-tier talent with world-leading organizations. We specialize in sourcing professionals for high-impact roles, ensuring that both our candidates and clients thrive in today’s competitive global market.

Job Overview

We are currently seeking a motivated professional for a French speaking Customer Advisor - Athens, Greece position in Greece. If you are looking for career-defining French-speaking jobs, this role offers the perfect chance to build your expertise within the dynamic Customer Support Services industry.

Key Responsibilities

• Deliver exceptional customer support across multiple channels including phone, email, chat, and social media within the Customer Support Services sector.
• Provide accurate, valid, and comprehensive information by strictly following established internal procedures.
• Take full ownership of customer inquiries, ensuring timely resolution and consistent follow-up.
• Build meaningful, professional relationships with customers by maintaining a courteous and helpful tone in every interaction.
• Consistently meet and exceed quality goals, compliance regulations, and productivity targets.
• Contribute to an amazing customer experience that upholds the high standards of our clients.
• Collaborate with management to provide constructive feedback and support continuous process improvement.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Intermediate English proficiency (B2 minimum), both verbal and written.
• Must hold EU citizenship or a valid work permit to work in Greece.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication skills, featuring superior phone etiquette and attentive listening.
• A proactive "curious investigator" mindset with a strong desire to learn and advance in the Customer Support Services industry.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you succeed in your new position.
• Comprehensive Health Insurance.
• Permanent contract within a stable and supportive environment.
• Opportunities for continuous learning and professional development.
• An international, multicultural working environment in the heart of Athens.
• And Much More...

Life in Greece

Choosing to pursue jobs in Greece means embracing a unique blend of ancient history and modern Mediterranean lifestyle. Living in Athens offers an unparalleled quality of life, featuring legendary sunny weather, vibrant social culture, and some of the most beautiful landscapes in the world. As a hub for international business, Greece provides a welcoming environment for professionals eager to experience life in a historic, bustling capital.

Whether you are exploring the iconic sites of Greece or enjoying the world-renowned local cuisine, the quality of life here is truly exceptional. We are proud to support candidates in their transition to this beautiful country, and we believe that working in Greece is a life-changing experience for anyone passionate about customer success. Join our team and discover why so many professionals choose to build their future in Greece.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in a stunning Mediterranean setting, we invite you to click "Apply Now" to submit your application. We look forward to reviewing your profile and discussing this exciting opportunity with you. Warm regards, the Recruitment Team at Mercier Consultancy Group.