Customer Care - German speaker with relocation pack Lisbon

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-leading organizations. As a leader in the European BPO and customer support services landscape, we pride ourselves on facilitating seamless professional transitions for those seeking exciting career opportunities abroad.

Job Overview

We are currently sourcing exceptional candidates for a Customer Care - German speaker with relocation pack Lisbon position in Portugal. This is your chance to join a prestigious team within the customer support services industry, offering a perfect blend of professional growth and the vibrant lifestyle found in one of Europe’s most beautiful capitals.

Key Responsibilities

• Provide high-quality inbound customer service regarding bookings and the purchase of various services or goods.
• Manage diverse customer requests with precision, ensuring all inquiries are addressed and clarified.
• Represent the brand with a consistently positive attitude to foster long-term customer loyalty.
• Handle complex customer concerns, including service adjustments, changes, and formal complaints.
• Maintain accurate records of customer interactions within the company’s internal support systems.
• Contribute to the efficiency of the customer support services department by adhering to quality benchmarks.
• Collaborate with internal teams to resolve multi-layered service issues effectively.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Portugal.
• Previous experience in the customer support services industry is considered a significant asset.
• Strong communication skills and a customer-centric mindset.
• Excellent problem-solving abilities and a proactive approach to daily tasks.
• Ability to thrive in a multicultural environment and relocate to Lisbon.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) is included.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Portugal

Choosing one of our German-speaking jobs means embracing the sunny, historic, and culturally rich lifestyle of Portugal. With its Mediterranean climate, stunning Atlantic coastlines, and thriving city life, Portugal provides an unparalleled backdrop for both your professional and personal development.

Beyond the career benefits, living in Portugal allows you to enjoy a world-class culinary scene and an exceptional work-life balance. Whether you are exploring the narrow streets of Lisbon or relaxing on the golden beaches, relocating to Portugal offers a unique opportunity to build a career while enjoying a high quality of life.

How to Apply

If you are ready to take the next step in your career and join the growing market for jobs in Portugal, we would love to hear from you. Click "Apply Now" to submit your application to Mercier Consultancy Group, and our team will guide you through the process of securing your new role. Professional excellence awaits.