Airline Customer Service Specialist with French

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with industry-leading corporations across Europe. We specialize in sourcing multilingual professionals for high-impact roles, ensuring that both our clients and candidates thrive within the dynamic Customer Support Services landscape.

Job Overview

We are currently seeking an Airline Customer Service Specialist with French to join a prestigious international team based in Prague. This Airline Customer Service Specialist with French position in the Czech Republic is ideal for candidates eager to build a career in the aviation and premium service sectors while enjoying the unique benefits of working in one of Europe’s most beautiful cities.

Key Responsibilities

• Deliver exceptional support to airline customers, ensuring a seamless and premium travel experience across various communication channels.
• Manage flight bookings, loyalty program inquiries, and post-flight claims with precision and attention to detail.
• Act as a key liaison between business partners and travelers, maintaining high professional standards in the Customer Support Services industry.
• Expertly navigate complex customer queries, providing accurate information regarding schedules, policies, and special services.
• Engage with clients through digital platforms and social media, representing the brand with professionalism and cultural sensitivity.
• Participate in ongoing training to stay updated on industry regulations, aviation software, and refined communication techniques.
• Maintain accurate records of customer interactions to ensure quality assurance and continuous service improvement.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate within our international team.
• Previous experience in the Customer Support Services industry is considered a significant advantage.
• Excellent interpersonal skills and a genuine passion for connecting with people.
• Highly motivated to learn the nuances of the airline and luxury travel industry.
• Valid EU passport (mandatory).

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• And Much More...

Life in Czech Republic

Securing one of our French-speaking jobs means embracing a high quality of life in the Czech Republic. Prague is a global hub that blends historic charm with a modern, fast-paced international lifestyle. When choosing from jobs in the Czech Republic, you will find that the local culture is vibrant, the city is incredibly safe, and the central location makes it the perfect gateway to explore the rest of Europe.

The Czech Republic offers an exceptional standard of living, featuring world-class cuisine, affordable public transport, and a thriving social scene. As you transition into your new Airline Customer Service Specialist with French position in the Czech Republic, our concierge team will ensure your relocation is smooth and stress-free. There has never been a better time to advance your career by joining the flourishing community of professionals living in the Czech Republic.

How to Apply

Are you ready to take the next step in your career? Join our growing international team and experience the best of the Customer Support Services industry. Please click "Apply Now" to submit your CV and begin your journey with Mercier Consultancy Group. We look forward to reviewing your application.