Customer Support Representative with Slovenian and English

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the Customer Support Services industry. As a leader in European talent acquisition, we pride ourselves on facilitating career-defining opportunities that bridge the gap between ambitious professionals and global market leaders.

Job Overview

We are currently seeking an enthusiastic and service-oriented professional to join an industry-leading team as a Customer Support Representative with Slovenian and English in Bulgaria. This role is a fantastic opportunity for individuals looking to excel within the Customer Support Services sector while enjoying a premium, fully-supported relocation experience to one of Europe's most vibrant professional hubs.

Key Responsibilities

• Provide high-quality assistance to customers via phone, email, and live chat channels within the Customer Support Services industry.
• Listen attentively to customer queries and offer accurate, valid, and complete information to resolve their concerns effectively.
• Identify and assess customer needs to ensure maximum satisfaction and build long-term loyalty for our global partners.
• Maintain detailed records of customer interactions, transactions, and support steps taken in the CRM database.
• Collaborate with internal teams to streamline communication and escalate complex issues when necessary to ensure optimal service delivery.
• Stay updated on the latest service protocols and product knowledge to maintain industry-leading support standards.
• Represent the client’s brand with professionalism and empathy throughout every customer touchpoint.

Requirements

• Native or fluent Slovenian (spoken and written) is mandatory for this Customer Support Representative with Slovenian and English position in Bulgaria.
• Proficiency in English to effectively engage with international teams and tools within the Customer Support Services industry.
• A valid EU passport or the legal right to work within the European Union.
• A proactive, problem-solving mindset and a genuine passion for delivering exceptional customer experiences.
• Strong interpersonal skills and the ability to work effectively within a fast-paced, international team environment.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to ensure you succeed in your role
• Comprehensive Health Insurance package
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Support in navigating one of the most exciting job markets for Slovenian-speaking jobs in Europe.
• And Much More...

Life in Bulgaria

Choosing to pursue jobs in Bulgaria means immersing yourself in a country that beautifully blends historic charm with a modern, fast-growing economy. Bulgaria is renowned for its diverse landscapes, ranging from breathtaking mountain ranges to the scenic Black Sea coast, providing an exceptional quality of life and a welcoming atmosphere for expatriates. With its favorable climate and vibrant social scene, Bulgaria offers a balanced lifestyle that continues to attract international talent.

Beyond the professional opportunities, living in Bulgaria offers an affordable cost of living, allowing you to enjoy a high standard of comfort. The local culinary culture, friendly community, and the ease of relocating through our concierge service make moving to Bulgaria a stress-free and rewarding adventure. We look forward to helping you start your next chapter with this Customer Support Representative with Slovenian and English position in Bulgaria.

How to Apply

If you are ready to launch your career within the global Customer Support Services sector, we encourage you to click "Apply Now" to submit your application. Join the team at Mercier Consultancy Group and take the first step toward a successful career in one of the most sought-after Slovenian-speaking jobs in Bulgaria. We look forward to receiving your application.