French-speaking customer experts for SquareTrade

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading organizations. As a leader in European recruitment and business process outsourcing, we specialize in placing high-caliber professionals in roles that drive success within the competitive Customer Support Services sector.

Job Overview

We are currently recruiting French-speaking customer experts for SquareTrade positions in Greece. This is a unique opportunity to join an elite team in the Customer Support Services industry, where you will provide world-class protection and peace of mind to users of global technology brands.

Key Responsibilities

• Provide expert guidance to customers, using empathy and clear communication to understand their unique needs.
• Resolve technical and service-related issues during the first contact, ensuring high customer satisfaction.
• Navigate complex CRM platforms and claims systems efficiently to deliver real-time support.
• Maintain full compliance with internal quality standards and international regulatory requirements, including GDPR.
• Document all customer interactions and claims precisely within our systems to ensure data integrity.
• Build long-term trust by helping customers navigate their protection plans for mobile devices and home appliances.
• Collaborate with cross-functional teams to contribute to operational excellence in the Customer Support Services industry.

Requirements

• Native or fluent French (spoken and written).
• Good English language skills for daily internal communication.
• Valid EU passport (mandatory).
• Proven problem-solving mindset with high attention to detail.
• Strong comfort level navigating multiple software applications and CRM systems simultaneously.
• Excellent communication skills with the ability to simplify complex information for the end user.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Greece

Choosing one of our French-speaking jobs in Greece means embracing an unparalleled lifestyle. Greece offers a perfect blend of ancient history, stunning Mediterranean beaches, and a vibrant, modern urban culture. With over 300 days of sunshine annually, living in Greece provides a unique work-life balance that is hard to find anywhere else.

Beyond the climate, our candidates for the French-speaking customer experts for SquareTrade position in Greece enjoy a world-renowned culinary scene and a welcoming social atmosphere. Our relocation support ensures that your transition to life in Greece is seamless, allowing you to focus on your career growth while immersing yourself in the rich culture and hospitality that make jobs in Greece so highly sought after by professionals worldwide.

How to Apply

If you are ready to elevate your career and embark on an exciting international experience, we invite you to click 'Apply Now' to submit your application. Join the team at Mercier Consultancy Group and take the first step toward a rewarding future in Athens.