Customer Service - Basque in Lisbon with relocation package

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-leading organizations in the Customer Support Services industry. We pride ourselves on delivering bespoke career solutions that empower professionals to thrive in dynamic, global environments.

Job Overview

We are currently seeking dedicated professionals for the Customer Service - Basque in Lisbon with relocation package position in Portugal. This is an exceptional opportunity for Spanish-speaking candidates to advance their careers within the vibrant Customer Support Services sector while enjoying a seamless transition to a new life in Europe.

Key Responsibilities

• Provide high-quality inbound customer service regarding bookings, purchases of services, or goods.
• Manage diverse customer requests and provide clear, professional explanations to resolve inquiries.
• Represent the brand with a positive attitude to ensure an exceptional customer experience.
• Handle customer concerns, including adjustments, changes, and formal complaints with empathy and efficiency.
• Maintain accurate documentation of customer interactions within the service management system.
• Contribute to team goals by meeting quality benchmarks typical of leading Customer Support Services organizations.
• Collaborate with cross-functional teams to streamline service delivery and improve overall customer satisfaction.

Requirements

• Native or fluent Spanish (spoken and written).
• Proficiency in Basque is highly advantageous for this role.
• Valid EU passport (mandatory).
• Strong communication and problem-solving skills suitable for a fast-paced Customer Support Services environment.
• A proactive mindset with a focus on delivering excellence in Spanish-speaking jobs.
• Ability to relocate to Lisbon to fulfill this on-site requirement in Portugal.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure your success in the role.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.

Life in Portugal

Choosing one of our many jobs in Portugal means embracing a lifestyle defined by sunshine, stunning Atlantic coastlines, and rich cultural history. Portugal is renowned for its welcoming atmosphere, making it a top destination for professionals seeking a balance between professional growth and a high quality of life.

Beyond the professional benefits, living in Portugal allows you to enjoy world-class Mediterranean cuisine and a safe, vibrant social environment. With our comprehensive support, your relocation to Portugal will be smooth, allowing you to settle in quickly and enjoy everything that life in Portugal has to offer.

How to Apply

If you are ready to take the next step in your career with a premium firm, we invite you to apply now and join our growing team. Mercier Consultancy Group looks forward to helping you secure your future in this Customer Service - Basque in Lisbon with relocation package position in Portugal. Apply today!