French Speaking Technical Support Agent in Porto, Portugal

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO consultancy firm dedicated to connecting top-tier talent with international industry leaders. We pride ourselves on facilitating seamless career transitions, ensuring that every candidate finds their ideal place within the fast-growing landscape of professional services and jobs in Portugal.

Job Overview

We are seeking a motivated individual to fill the French Speaking Technical Support Agent in Porto, Portugal position in Portugal. This is an exceptional opportunity to join one of the world’s most renowned customer support services organizations, providing high-level technical assistance to global clients while enjoying the vibrant lifestyle that French-speaking jobs in this beautiful region offer.

Key Responsibilities

• Provide expert French-language technical support via phone, chat, and email to end-users.
• Efficiently troubleshoot and resolve customer technical issues within the customer support services sector.
• Document all case information accurately and maintain comprehensive logs in the ticketing system.
• Ensure high levels of customer satisfaction by delivering professional and timely solutions across all support channels.
• Handle customer escalations with empathy and efficiency while adhering to internal quality protocols.
• Collaborate closely with technical teams to ensure seamless service delivery.
• Maintain clear and consistent communication with stakeholders and colleagues in English.
• Represent the company brand with a positive, professional, and service-oriented approach.

Requirements

• Native-level French (C2) and fluent in English Previous experience in Customer service or Technical support is an advantage.
• A strong desire to relocate and thrive in a new international environment.
• Ability to maintain a professional, customer-focused attitude in a fast-paced environment.
• Tech-savvy mindset with a passion for problem-solving in the customer support services industry.
• Valid EU passport or right to work in Portugal.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you excel in your role.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) included for a smooth transition.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Opportunity to build a career through high-quality French-speaking jobs in a multicultural setting.

Life in Portugal

Living in Portugal offers an unparalleled quality of life, characterized by a Mediterranean climate, stunning coastal landscapes, and a rich historical culture. As you settle into your new French Speaking Technical Support Agent in Porto, Portugal position in Portugal, you will enjoy a welcoming community known for its safety and hospitality. Portugal is truly a premier destination for professionals looking to combine career growth with a balanced, high-quality lifestyle.

Relocating to Portugal is made simple with our dedicated support team, allowing you to focus on enjoying the world-class cuisine and vibrant social scene that makes Portugal one of the most sought-after locations for international talent. Whether you are exploring the streets of Porto or enjoying the culture of the country, Portugal provides the perfect backdrop for your next professional chapter.

How to Apply

If you are ready to take the next step in your career with one of the most exciting French-speaking jobs currently available, we invite you to click 'Apply Now'. A member of the Mercier Consultancy Group recruitment team will review your application and reach out to discuss your future in Portugal.