German-Speaking Customer Support Agent in Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm dedicated to connecting top-tier talent with world-class organizations. We specialize in facilitating seamless transitions for professionals pursuing high-impact career opportunities across Europe, particularly within the competitive Customer Support Services sector.

Job Overview

We are currently seeking a talented professional for a German-Speaking Customer Support Agent in Sofia, Bulgaria position in Bulgaria. This role is ideal for individuals looking for prestigious jobs in Bulgaria who are eager to provide exceptional service within the dynamic Customer Support Services industry while enjoying a fully supported international relocation.

Key Responsibilities

• Provide professional customer support via phone, email, and chat to German-speaking clientele.
• Assist customers with product-related questions and account inquiries to ensure high satisfaction.
• Troubleshoot technical issues and guide users through effective, efficient solutions.
• Escalate complex cases to the appropriate internal departments within the Customer Support Services framework.
• Document all customer interactions accurately and follow established internal quality processes.
• Ensure a consistently high level of service quality to maintain brand reputation.
• Collaborate with international colleagues in a fast-paced, professional environment.

Requirements

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Strong communication skills and a customer-focused, solution-oriented mindset.
• Good technical understanding and problem-solving abilities necessary for Customer Support Services.
• Ability to work both independently and collaboratively within a multicultural team.
• Previous experience in customer or technical support is considered an advantage for these German-speaking jobs.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training programs to ensure your success.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) included.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique lifestyle that blends rich history with modern urban vitality. Bulgaria is known for its beautiful landscapes, favorable climate, and vibrant social culture, making it an increasingly popular destination for international professionals seeking quality of life.

Living in Bulgaria provides a perfect balance of professional growth and personal enjoyment. From the diverse culinary scene in the capital to the stunning mountain ranges nearby, Bulgaria is an inviting home for those accepting a German-Speaking Customer Support Agent in Sofia, Bulgaria position in Bulgaria. Our relocation experts ensure your transition to life in Bulgaria is as smooth and comfortable as possible.

How to Apply

If you are ready to advance your career in the Customer Support Services industry, we invite you to join our team in Sofia. Click the 'Apply Now' button to submit your application and start your journey with Mercier Consultancy Group today.