German-Speaking Digital Trust & Safety Analyst

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in European human capital solutions, we specialize in identifying high-potential professionals for the most prestigious Customer Support Services roles in the market today.

Job Overview

We are seeking a dedicated professional for the German-Speaking Digital Trust & Safety Analyst position in Bulgaria. This role is a vital component of our Customer Support Services sector, where you will ensure a safer online ecosystem by analyzing content and upholding platform integrity, making this one of the most rewarding German-speaking jobs currently available.

Key Responsibilities

• Review user-generated and back-office information to ensure compliance with established Customer Support Services policies and guidelines.
• Take prompt and appropriate action when content or activity violates guidelines or presents potential risks to the platform.
• Apply internal policies accurately and consistently to maintain high service standards.
• Investigate and identify patterns of behavior that may indicate fraud, spam, abuse, or other operational risks.
• Make informed decisions regarding content safety and clearly explain the reasoning behind your actions.
• Stay up to date with policy changes and operational procedures relevant to the Customer Support Services industry.
• Manage high volumes of work while maintaining meticulous accuracy and attention to detail.

Requirements

• Fluent German language skills.
• B2 level or higher in English.
• Excellent attention to detail.
• Strong analytical and decision-making skills, critical for this German-Speaking Digital Trust & Safety Analyst position in Bulgaria.
• Ability to identify complex patterns and trends in user behavior within a professional Customer Support Services environment.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) is included.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.

Life in Bulgaria

Choosing one of our many jobs in Bulgaria means immersing yourself in a vibrant culture where tradition meets modern European energy. Bulgaria offers a fantastic climate, stunning mountain ranges, and a dynamic social life, making it an ideal destination for professionals seeking to advance their careers while enjoying a high quality of life.

Relocating to Bulgaria is a seamless experience with our support, allowing you to enjoy the country's world-renowned culinary scene and rich history immediately. As you settle into your German-Speaking Digital Trust & Safety Analyst position in Bulgaria, you will find that the country’s welcoming atmosphere and affordable cost of living provide an exceptional work-life balance.

How to Apply

If you are ready to elevate your career with Mercier Consultancy Group and join a world-class team in a pivotal role, we encourage you to click Apply Now. We look forward to reviewing your application for this exciting opportunity.