German Non-Voice Support (Email/Chat) – Onsite in Varna, BG

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. With decades of experience in global staffing, we specialize in placing exceptional professionals into rewarding career paths within the dynamic Customer Support Services industry.

Job Overview

We are seeking a dedicated professional for the German Non-Voice Support (Email/Chat) – Onsite in Varna, BG position in Bulgaria. This role is a perfect fit for candidates looking to excel in Customer Support Services while enjoying a vibrant coastal lifestyle, as we facilitate high-quality German-speaking jobs for global industry leaders.

Key Responsibilities

• Provide high-quality customer assistance primarily via email and chat, ensuring all inquiries are handled with empathy and precision.
• Maintain accurate and detailed documentation of every interaction within the CRM system to ensure seamless service tracking.
• Adhere strictly to professional communication guidelines and internal Customer Support Services processes.
• Proactively identify and escalate complex or sensitive customer cases to relevant departments while keeping the client informed.
• Navigate and manage multiple software systems and digital applications simultaneously to provide efficient solutions.
• Contribute to a positive customer experience by maintaining a professional, solution-oriented approach in all non-voice communications.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Proficiency in English to effectively interact with our diverse international teams.
• Strong digital literacy and the ability to work comfortably across various CRM and communication platforms.
• Proven passion for Customer Support Services and a commitment to delivering excellence.
• Strong problem-solving skills and the ability to work effectively in a team-oriented office environment in Varna.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Bulgaria

Choosing to pursue one of our German-speaking jobs means embracing a high quality of life. Bulgaria is a hidden gem that combines a rich cultural heritage with a modern, fast-paced professional landscape. Whether you are enjoying the pleasant seaside climate or the bustling social scene, Bulgaria offers an exceptional environment for international professionals.

Our commitment to you goes beyond the job; the German Non-Voice Support (Email/Chat) – Onsite in Varna, BG position in Bulgaria ensures you are fully supported from the moment you arrive. With an affordable cost of living, vibrant local cuisine, and the stunning beauty of the Black Sea coast, Bulgaria is the perfect place to grow your career and your lifestyle simultaneously.

How to Apply

If you are ready to elevate your career with one of the most sought-after Jobs in Bulgaria, we encourage you to click "Apply Now" to submit your application. Join the Mercier Consultancy Group network today and start your journey toward a new professional chapter.