German-speaking customer experts for SquareTrade

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in European human capital solutions, we specialize in facilitating career transitions for professionals seeking to excel in the global customer support services industry.

Job Overview

We are looking for motivated candidates to join our team as German-speaking customer experts for the SquareTrade position in Greece. This is an exceptional opportunity to represent a global leader in device protection while enjoying the vibrant lifestyle of Athens, specifically within the dynamic customer support services sector.

Key Responsibilities

• Guide and support customers by communicating clearly and empathetically to understand their needs and provide effective solutions.
• Proactively resolve issues and obstacles, aiming for accurate and timely resolutions to ensure customer satisfaction.
• Adhere to all applicable regulatory standards and internal quality procedures essential to the customer support services industry.
• Navigate sophisticated CRM platforms and claims systems to assist customers in real time.
• Maintain precise and compliant documentation of all cases and claims while multitasking across digital systems.
• Build trust and confidence through every professional interaction to uphold the SquareTrade reputation.
• Contribute to the ongoing success of our customer support services team by maintaining a commitment to operational excellence.

Requirements

• Native or fluent German (spoken and written) is mandatory for these German-speaking jobs.
• Valid EU passport, which is a requirement for our international positions in Greece.
• Excellent communication skills with an emphasis on active listening and the ability to simplify complex topics.
• A proactive problem-solving mindset with high attention to detail and personal accountability.
• Comfort and proficiency in navigating multiple software systems, including CRM and specialized claims platforms.
• Familiarity with regulatory environments, such as GDPR, is highly advantageous in this customer support services role.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) is included.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Greece

Choosing to work in Greece offers a unique blend of historical richness and modern Mediterranean charm. When you accept one of our German-speaking jobs in Athens, you are choosing a lifestyle defined by year-round sunshine, iconic ancient architecture, and a thriving social scene that makes Greece a premier destination for expatriates.

Beyond the professional growth found in the customer support services sector, life in Greece provides an unparalleled quality of life. From the world-renowned local cuisine to the ease of settling in with our comprehensive relocation support, Greece offers an inviting atmosphere where you can build a meaningful career and a rewarding personal life.

How to Apply

If you are ready to advance your career and take on a new challenge as one of our German-speaking customer experts for the SquareTrade position in Greece, we encourage you to click Apply Now. Join the Mercier Consultancy Group team today and start your journey in one of the most exciting European hubs for customer support services.