German-Speaking Customer Service for an Automotive Brand

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, specializing in connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities that bridge the gap between global professionals and industry-leading corporations across Europe.

Job Overview

We are currently looking for motivated individuals to join our team in a German-Speaking Customer Service for an Automotive Brand position in Greece. This unique opportunity in the Customer Support Services industry allows you to represent an iconic luxury vehicle manufacturer while enjoying the vibrant lifestyle that comes with finding top-tier jobs in Greece.

Key Responsibilities

• Deliver outstanding customer support across multiple channels for a premium automotive brand.
• Assist customers with service and maintenance appointments, vehicle inquiries, and roadside assistance requests.
• Provide technical support for connected vehicle services, mobile applications, and infotainment systems.
• Handle customer cases and complaints with professionalism, empathy, and a solution-oriented mindset.
• Coordinate service arrangements, courtesy vehicle requests, and proactive customer follow-ups.
• Identify and escalate complex technical issues to specialized internal teams when required.
• Maintain accurate digital customer records to ensure service quality and continuous improvement.

Requirements

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Good command of English (B2 level or higher).
• Strong customer-oriented mindset with a genuine passion for problem-solving.
• Good computer literacy and confidence navigating various digital tools and platforms.
• Familiarity with Android and iOS mobile applications.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you excel in your Customer Support Services role.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) for those moving for German-speaking jobs.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Greece

Embarking on a career path via German-Speaking Customer Service for an Automotive Brand position in Greece offers more than just a job; it is a lifestyle upgrade. Greece is world-renowned for its glorious Mediterranean climate, rich ancient history, and a culture that values hospitality and balance. Living and working in Greece provides a unique opportunity to immerse yourself in a vibrant environment that perfectly complements a modern professional career.

Beyond the professional benefits, the quality of life in Greece is exceptional, featuring world-class cuisine and a laid-back lifestyle that makes relocation truly rewarding. With our dedicated relocation concierge handling your transition, you will find that settling into your new life in Greece is a seamless and exciting experience. Discover why so many professionals are choosing jobs in Greece to expand their international horizons.

How to Apply

If you are ready to take the next step in your career with a leading firm in the Customer Support Services industry, we invite you to apply now. Join Mercier Consultancy Group and start your new chapter in the beautiful city of Athens. We look forward to reviewing your application.