Customer Success Manager with French

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on our professional approach to talent acquisition, ensuring that candidates find the perfect alignment for their career ambitions in sought-after destinations like Spain.

Job Overview

We are currently looking for a talented professional to fill a Customer Success Manager with French position in Spain. This is an exceptional opportunity to join a high-performing, customer-centric team within a scaling SaaS environment, perfect for those seeking one of the best French-speaking jobs currently available in the market.

Key Responsibilities

• Conduct regular, structured check-ins via phone and video calls to evaluate software usage patterns and track client satisfaction.
• Build warm, lasting relationships with clients to serve as their primary advocate and trusted point of contact.
• Rapidly address customer concerns and technical friction points to stabilize accounts and mitigate churn.
• Leverage account data to provide tailored feature coaching and best practices that align with unique operational needs.
• Gather qualitative client insights to collaborate with internal teams and continuously elevate the overall client experience.
• Monitor NPS, CSAT, and engagement metrics to design and implement targeted outreach strategies for at-risk accounts.
• Act as a key player in our expansion efforts, contributing to our reputation for excellence in one of the most exciting jobs in Spain.

Requirements

• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• 2–4 years of experience in Customer Success, Account Management, or Client Retention within a SaaS or Tech environment.
• Deep empathy, active listening, and a hospitality-first mindset when managing sensitive or evolving client relationships.
• Proven experience in B2B customer relations, preferably in hospitality, retail, or reservation/payment platforms.
• Strong organizational skills and the ability to proactively manage a portfolio of multi-site or independent accounts.
• Seamless collaborative skills to work effectively alongside Support, Product, and Operations teams.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Hybrid Work Model (mix of on-site and remote)
• And Much More...

Life in Spain

Choosing to work in Spain means embracing a world-class lifestyle characterized by vibrant culture, sun-drenched Mediterranean beaches, and a thriving international community. Pursuing this Customer Success Manager with French position in Spain allows you to enjoy an unparalleled work-life balance that only a country as culturally rich as Spain can offer.

Whether it is the world-renowned gastronomy, the historic architecture, or the lively social atmosphere, Spain provides an incredible backdrop for your professional journey. Join the growing list of international professionals who have found their ideal career home in Spain through our expert recruitment services at Mercier Consultancy Group.

How to Apply

If you are ready to take the next step in your career and join one of the top French-speaking jobs in the region, we would love to hear from you. Please click "Apply Now" to submit your application to Mercier Consultancy Group. We look forward to reviewing your credentials.