Customer Onboarding Manager | German Speaker

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, serving as a gateway to high-caliber talent across the European landscape. We specialize in connecting world-class professionals with elite organizations, curating opportunities that define career success in competitive markets such as Spain.

Job Overview

We are currently recruiting for a Customer Onboarding Manager | German Speaker position in Spain for a prestigious hospitality SaaS leader. This role is perfect for a driven professional who excels at building client relationships and wants to secure one of the most rewarding German-speaking jobs in the vibrant tech hub of Barcelona.

Key Responsibilities

• Own the complete customer onboarding journey from initial implementation to full platform adoption.
• Deliver expert product training and provide strategic consultancy on industry best practices for DACH-based clients.
• Build and nurture strong, long-term relationships, acting as a trusted advisor to our business partners.
• Collaborate closely with Sales and Customer Success departments to ensure seamless and exceptional customer experiences.
• Continuously audit and improve onboarding processes to enhance customer outcomes and satisfaction.
• Solve complex user problems in real-time to drive early product engagement.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Professional proficiency in English.
• Previous experience in customer-facing roles, ideally within SaaS or B2B software environments.
• A proactive, problem-solving mindset with a passion for delivering high-quality user experiences.
• Adaptability to thrive in a fast-paced environment and handle evolving client needs.
• Valid EU working rights for employment in Spain.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Initial Training.
• Health Insurance support.
• Hybrid Work Model (mix of on-site and remote work in Barcelona).
• The opportunity to join a high-growth tech organization.
• And Much More...

Life in Spain

Choosing a career move to Barcelona offers an unparalleled lifestyle. As one of the most desirable destinations for Jobs in Spain, the city provides a perfect balance of Mediterranean climate, historic architecture, and a buzzing international atmosphere. Working in Spain allows you to immerse yourself in a culture that values work-life balance while remaining at the heart of Europe’s technology sector.

Beyond the professional benefits, living in Spain introduces you to world-renowned gastronomy, pristine beaches, and a vibrant social scene. Many professionals seeking German-speaking jobs find that the unique quality of life in Spain creates a sustainable and fulfilling long-term career path. If you are ready to relocate to a dynamic city, this Customer Onboarding Manager | German Speaker position in Spain is your ideal next step.

How to Apply

If you possess the linguistic skills and the customer-centric passion required for this high-impact role, we invite you to join our growing team. Click the Apply Now button to submit your application for this exceptional opportunity in Barcelona. We look forward to hearing from you.

Sincerely,
The Recruitment Team at Mercier Consultancy Group