German Customer Advisor for Content Creators - Portugal

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class international organizations. We specialize in facilitating seamless career transitions for professionals seeking high-impact roles within the dynamic Customer Support Services industry.

Job Overview

We are searching for a motivated professional to join an international team in Lisbon as a German Customer Advisor for Content Creators - Portugal position in Portugal. In this role, you will provide specialized support to influencers and creators, ensuring a seamless experience within the Customer Support Services sector while enjoying the vibrant lifestyle of working in Portugal.

Key Responsibilities

• Support content creators and influencers across various prominent social media platforms as part of your core duties in Customer Support Services.
• Manage complex subscription inquiries, account management tasks, and technical troubleshooting for a diverse user base.
• Deliver professional support to new and existing business customers via phone, email, and live chat channels.
• Conduct outbound callbacks to assist customers who have proactively requested further support.
• Provide dedicated assistance to customers following the independent purchase of digital services.
• Utilize an extensive internal knowledge base to identify and implement effective solutions for user inquiries.
• Maintain a friendly and accurate service standard to ensure high levels of customer satisfaction throughout your career in Portugal.

Requirements

• You are fluent in German, both spoken and written.
• You have a good command of English, as the training and internal communication will be in English.
• You have excellent communication and problem-solving skills.
• You are comfortable using social media platforms and digital tools.
• You are customer-focused, proactive, and able to work independently.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Access to various German-speaking jobs within a professional, multicultural environment

Life in Portugal

Choosing to pursue jobs in Portugal means embracing a life of sunshine, rich cultural heritage, and a world-renowned relaxed Mediterranean lifestyle. When you move to Portugal for your career, you will discover why Lisbon is consistently ranked as one of the most desirable cities in Europe, offering a perfect balance of professional growth and an exceptional quality of life.

Relocating to Portugal allows you to immerse yourself in local traditions, world-class gastronomy, and breathtaking coastal scenery. Whether you are looking for German-speaking jobs or seeking a fresh start, our relocation concierge ensures your transition to Portugal is effortless, allowing you to enjoy your new home from day one.

How to Apply

If you are ready to take the next step in your career and join one of the top German Customer Advisor for Content Creators - Portugal positions, we encourage you to click Apply Now. Our team at Mercier Consultancy Group looks forward to reviewing your application and assisting you on your journey to success.