Dutch Speaking Customer Support Remote In Portugal

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the Customer Support Services industry. We pride ourselves on our deep expertise in European talent mobility, ensuring that our candidates find the most rewarding Dutch-speaking jobs in high-growth markets.

Job Overview

We are currently sourcing exceptional talent for a Dutch Speaking Customer Support Remote In Portugal position in Portugal. This is an incredible opportunity to represent a global brand while working remotely, making this one of the most sought-after jobs in Portugal for bilingual professionals.

Key Responsibilities

• Act as the primary point of contact for Dutch-speaking customers, providing professional support via phone, email, and chat.
• Resolve complex product, service, and account-related inquiries with accuracy and empathy within the Customer Support Services sector.
• Maintain high levels of customer satisfaction by delivering personalized solutions and technical guidance.
• Efficiently manage customer interactions by documenting all queries and resolutions in the internal database.
• Escalate advanced technical or service issues to the appropriate departments to ensure timely resolution.
• Represent a leading international brand with a professional, friendly, and solution-oriented attitude at all times.
• Continuously develop your product knowledge to stay ahead of industry standards in customer support.

Requirements

• Native or fluent Dutch (spoken and written) to provide high-quality service in Dutch-speaking jobs.
• Proficiency in English to ensure seamless communication with international management teams.
• Valid EU passport or a valid work permit to work within Portugal.
• Exceptional problem-solving abilities and a genuine desire to assist customers effectively.
• Residency within Portugal is required for this remote role.
• Ability to maintain a calm and professional demeanor in a fast-paced Customer Support Services environment.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to ensure you succeed in your role.
• Health Insurance coverage.
• The opportunity to join a stable, remote-first team within the Customer Support Services industry in Portugal.
• And Much More...

Life in Portugal

Choosing to pursue jobs in Portugal means embracing a lifestyle defined by sunshine, stunning Atlantic coastlines, and a rich historical culture. Portugal offers an exceptional quality of life, where professionals can balance their career ambitions with the relaxed, Mediterranean pace of life that makes working in Portugal truly unique.

Beyond the professional benefits, living in Portugal provides access to world-renowned gastronomy, vibrant cities, and a welcoming international community. Join the growing network of expats who have chosen to advance their careers while enjoying the sun-drenched beauty and safety that only Portugal can offer.

How to Apply

If you are ready to secure a Dutch Speaking Customer Support Remote In Portugal position in Portugal and want to join a team that values your skills, please click Apply Now to submit your CV. Our recruitment consultants at Mercier Consultancy Group look forward to reviewing your application and supporting your career journey.