German Customer Service for Calvin Klein & Michael Kors

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations. As a leader in European staffing and BPO solutions, we pride ourselves on facilitating career-defining moves for professionals seeking excellence in the Customer Support Services industry.

Job Overview

We are thrilled to present an exclusive German Customer Service for Calvin Klein & Michael Kors position in Portugal. If you are passionate about high-end fashion and providing premium support, this is the perfect opportunity to join a prestigious team and advance your career while enjoying the vibrant lifestyle of Lisbon.

Key Responsibilities

• Your responsibilities Address the questions and concerns of German-speaking customers, providing the best possible solutions via phone.
• Assist with orders, deliveries, payments, and returns via e-mail, chat, and social media channels.
• Provide information about trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees.
• Engage in cross-selling and upselling of products after addressing customer queries.
• Maintain high levels of customer satisfaction within the Customer Support Services sector by delivering a luxury brand experience.
• Collaborate with international teams to optimize communication standards for German-speaking markets.

Requirements

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Your responsibilities Address the questions and concerns of German-speaking customers, providing the best possible solutions via phone.
• Assist with orders, deliveries, payments, and returns via e-mail, chat, and social media channels.
• Provide information about trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees.
• Engage in cross-selling and upselling of products after addressing customer queries.
• Proven ability to thrive in a fast-paced Customer Support Services environment.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Choosing one of our German-speaking jobs in Lisbon means immersing yourself in a country defined by its sun-drenched coastline, historic charm, and welcoming atmosphere. Portugal offers an unparalleled quality of life, where the balance between a professional career in Customer Support Services and personal leisure is seamlessly achieved.

With our comprehensive relocation support, settling into your new life in Portugal is stress-free. From enjoying world-renowned culinary experiences to exploring the iconic streets of the capital, you will find that living and working in Portugal is an enriching experience that professionals from around the globe cherish.

How to Apply

Are you ready to elevate your career with the German Customer Service for Calvin Klein & Michael Kors position in Portugal? We invite you to join our growing community by clicking the Apply Now button below. Let Mercier Consultancy Group guide you toward your next great professional chapter.