Danish-speaking Solutions Consultant to Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. As experts in the Customer Support Services sector, we facilitate career-defining opportunities that foster professional growth and cultural enrichment.

Job Overview

We are currently seeking talented professionals for a Danish-speaking Solutions Consultant to Sofia, Bulgaria position in Bulgaria. This role is a fantastic opportunity for individuals looking for Danish-speaking jobs within a dynamic, high-growth Customer Support Services environment in the heart of Europe.

Key Responsibilities

• Deliver professional, high-quality support for digital products and services to Danish-speaking users.
• Utilize CRM software, advanced ticketing systems, and internal support tools with high efficiency.
• Communicate effectively with customers via phone, email, and live chat channels.
• Resolve complex inquiries within agreed SLAs while strictly adhering to internal protocols.
• Consistently strive to meet performance metrics, including customer satisfaction and resolution rates.
• Collaborate with global peers to share best practices and contribute to service improvements within the Customer Support Services team.
• Stay updated on ongoing product developments through continuous training sessions.

Requirements

• Native or fluent Danish (spoken and written).
• Proficiency in English to effectively operate within our international corporate environment.
• Strong interpersonal skills and a natural talent for providing exceptional customer service.
• Ability to follow structured support processes and technical guides.
• Excellent active listening, analytical, and problem-solving abilities.
• A positive, customer-focused mindset with an eagerness to learn new technologies.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you excel in your role.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to one of our top Jobs in Bulgaria.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in to make your move to Bulgaria seamless.
• And Much More...

Life in Bulgaria

Living in Bulgaria offers a unique blend of ancient history and modern metropolitan living. Sofia, the capital of Bulgaria, is a vibrant city known for its stunning architecture, lush parks, and a welcoming atmosphere that makes it a popular destination for expatriates. When you accept a position in Bulgaria, you are choosing a lifestyle characterized by a mild climate and a rich cultural heritage.

Beyond the professional benefits, Bulgaria boasts a high quality of life with an affordable cost of living, allowing you to enjoy local cuisine and social activities to the fullest. Whether you are seeking new adventures or professional stability, moving to Bulgaria provides the perfect environment to thrive. Join our team in Sofia and see why our Jobs in Bulgaria remain among the most sought-after opportunities in the European market.

How to Apply

If you are ready to take the next step in your career and join a leading team in the Customer Support Services industry, we invite you to apply now. Simply click the button below to submit your application and start your journey with Mercier Consultancy Group. We look forward to hearing from you!