Danish-speaking Customer Support in Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. As a specialist in the Customer Support Services sector, we facilitate professional career growth by placing high-caliber candidates in the most sought-after positions in Bulgaria and beyond.

Job Overview

We are currently seeking talented professionals for a Danish-speaking Customer Support in Sofia, Bulgaria position. This role offers an exceptional opportunity to join a global leader in the Customer Support Services industry, where you will provide world-class assistance to users while enjoying the vibrant culture of Bulgaria.

Key Responsibilities

• Deliver professional, high-quality support for digital products and services within the Customer Support Services sector.
• Utilize CRM software, ticketing systems, and specialized support tools efficiently to track and resolve inquiries.
• Communicate effectively with users via phone, email, and live chat to maintain high satisfaction levels.
• Resolve customer inquiries within agreed Service Level Agreements (SLAs) using internal protocols and documentation.
• Collaborate with international team members to share best practices and elevate service standards across the department.
• Stay consistently updated on new product developments and participate in ongoing training sessions to enhance expertise.
• Maintain a customer-focused mindset, ensuring every interaction reflects the high standards of our client.

Requirements

• Native or fluent Danish (spoken and written) is mandatory for this role.
• Proficiency in English to ensure smooth collaboration within our international environment.
• Strong interpersonal and problem-solving abilities within a customer-centric setting.
• A positive, collaborative attitude with a genuine willingness to learn new technologies.
• Valid EU passport (required for all applicants considering jobs in Bulgaria).

What We Offer

• Competitive Monthly Salary in the Customer Support Services industry.
• Fully Paid Training to ensure you are set up for success in your new position.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) included for all successful candidates.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• The opportunity to build your career through one of the most prestigious Danish-speaking jobs available in Sofia.

Life in Bulgaria

Living in Bulgaria offers a unique experience, blending historical charm with a modern, fast-growing economy. As the capital, Sofia is a central hub for those seeking diverse jobs in Bulgaria, featuring beautiful cathedrals, vibrant nightlife, and a welcoming atmosphere. The climate in Bulgaria is pleasantly continental, providing distinct seasons that enhance the lifestyle of expatriates moving here.

Bulgaria is highly regarded for its affordable cost of living and high quality of life. When you accept this Danish-speaking Customer Support in Sofia, Bulgaria position, you are not just taking a job; you are joining a community of international professionals. With excellent local cuisine and a favorable environment, Bulgaria remains a top choice for those pursuing international careers.

How to Apply

If you are ready to take the next step in your career and join our team in Sofia, click Apply Now to submit your application. Our team at Mercier Consultancy Group looks forward to reviewing your profile and assisting you with your transition. Professional regards, Mercier Consultancy Group.