Icelandic speaking Customer experience Advisor

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities in the Customer Support Services sector. We pride ourselves on our deep industry expertise, helping professionals secure high-impact roles that accelerate their careers across Europe.

Job Overview

We are currently seeking a motivated professional for an Icelandic speaking Customer experience Advisor position in Bulgaria. This role within the Customer Support Services industry offers a unique opportunity to support a leading global digital platform, ensuring that every user interaction is handled with professionalism, empathy, and technical precision.

Key Responsibilities

• Respond to customer queries via email, chat, and phone in a professional and timely manner.
• Assist users with account-related concerns and billing inquiries within the Customer Support Services ecosystem.
• Provide expert support for mobile payment services, including transaction reviews and refund processes.
• Help users navigate family account setups and digital safety controls.
• Troubleshoot complex issues regarding the access and usage of digital media content such as e-books, movies, and apps.
• Maintain high levels of customer satisfaction by delivering empathetic and efficient resolutions to all user inquiries.

Requirements

• Native or fluent Icelandic (spoken and written) is mandatory for this role.
• Strong proficiency in English to collaborate within our international team.
• A passion for delivering excellence in the Customer Support Services industry.
• Availability to work on-site in Sofia, Bulgaria.
• Excellent communication skills and the ability to solve problems under pressure.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure your success in the role.
• Health Insurance coverage.
• And Much More...

Life in Bulgaria

Choosing to pursue one of the many Icelandic-speaking jobs in Sofia, Bulgaria, provides a fantastic opportunity to immerse yourself in a vibrant, fast-growing European hub. Bulgaria is famous for its stunning mountain ranges, pleasant climate, and a unique culture that seamlessly blends ancient history with a modern, cosmopolitan lifestyle, making it an excellent destination for your career.

Living in Bulgaria offers a high quality of life with a world-renowned culinary scene and an affordable cost of living. By joining this Icelandic speaking Customer experience Advisor position in Bulgaria, you will join a thriving international community and enjoy a supportive environment. Discover why so many professionals choose to search for jobs in Bulgaria to balance their career aspirations with a rich, rewarding life.

How to Apply

If you are ready to take the next step in your career, apply now to join our elite team at Mercier Consultancy Group. We look forward to reviewing your application for this exciting opportunity.

Best regards,
The Recruitment Team at Mercier Consultancy Group