Nederlandstalige Klantenservice Medewerker – Sofia, Bulgarije

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy dedicated to connecting top-tier talent with world-class international organizations. We specialize in facilitating seamless transitions for professionals pursuing career-defining roles within the dynamic Customer Support Services industry.

Job Overview

We are seeking a motivated professional for the Nederlandstalige Klantenservice Medewerker– Sofia, Bulgarije position in Bulgaria. This role is a fantastic opportunity to join the thriving Customer Support Services sector, offering a perfect blend of professional growth and an international lifestyle, with one of the most sought-after Dutch-speaking jobs in the region.

Key Responsibilities

• Provide high-quality support to Dutch-speaking customers via telephone, email, and chat.
• Efficiently resolve inquiries and technical issues while maintaining professional standards in the Customer Support Services industry.
• Act as a primary point of contact, ensuring a seamless and positive brand experience for every client.
• Collaborate effectively with an international team to achieve service excellence.
• Maintain accurate documentation of customer interactions within the internal support database.
• Identify opportunities to improve service processes and share feedback with management.
• Stay up-to-date with product or service knowledge to provide precise and helpful information to all users.

Requirements

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Strong communication and interpersonal skills suited for the Customer Support Services sector.
• Ability to relocate to Sofia for this Nederlandstalige Klantenservice Medewerker– Sofia, Bulgarije position in Bulgaria.
• A proactive, problem-solving mindset and a dedication to client satisfaction.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Opportunity to secure one of the premier Dutch-speaking jobs in Bulgaria
• And Much More...

Life in Bulgaria

Bulgaria is an exceptional destination for those looking for a mix of professional development and high-quality living. As one of the greenest capitals in Europe, Sofia offers a unique blend of historical charm, modern city life, and proximity to stunning natural landscapes. Choosing to pursue jobs in Bulgaria means enjoying a vibrant atmosphere where mountain skiing and coastal beaches are equally accessible.

The cost of living in Bulgaria remains highly attractive, allowing professionals to enjoy a premium quality of life while working in the Customer Support Services industry. With a thriving expat community and a welcoming culture, settling into Bulgaria has never been easier, especially when supported by our expert team. Join the growing list of professionals choosing to build their careers through these exciting Dutch-speaking jobs in the heart of the Balkans.

How to Apply

If you are ready to take the next step in your career and join the vibrant international community in Sofia, we encourage you to click "Apply Now" to submit your application. We look forward to helping you start your journey with Mercier Consultancy Group.