Tech Product Specialist (English-Speaking) - 2000€ Bonus

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to connecting top-tier talent with industry-leading organizations. We specialize in identifying high-impact professionals for vital roles within the customer support services sector, ensuring excellence across international markets.

Job Overview

We are currently sourcing exceptional talent for a Tech Product Specialist (English-Speaking) - 2000€ Bonus position in Portugal. This is an ideal role for those seeking English-speaking jobs in the vibrant Customer Support Services industry, offering a unique opportunity to provide expert technical assistance for global digital advertising products.

Key Responsibilities

• Troubleshoot and resolve complex technical and product-related issues for advertisers within the Customer Support Services environment.
• Provide high-quality support to advertisers via email and chat channels, maintaining professional service standards.
• Assist customers in maximizing the potential of their advertising tools and digital product portfolios.
• Collaborate closely with internal Product Operations and Technical teams to escalate and resolve intricate queries efficiently.
• Educate clients on evolving product features, platform updates, and digital marketing best practices.
• Contribute proactively to internal initiatives designed to enhance the overall customer experience and service quality.
• Maintain detailed documentation of interactions to track trends and common technical challenges.

Requirements

• Native or fluent English (spoken and written) is mandatory for this role.
• Valid EU passport or legal authorization to work in Portugal.
• Your experience may be a great fit for this or another opportunity at Concentrix.
• Strong problem-solving skills and a technical mindset geared toward the Customer Support Services sector.
• Proven ability to communicate technical concepts clearly to non-technical users.

What We Offer

• 2000€ Welcome Bonus for successful candidates.
• Competitive Monthly Salary.
• Fully Paid Training programs to ensure your success.
• Health Insurance coverage.
• A central, modern office location in Lisbon.
• Access to professional development within a global BPO environment.

Life in Portugal

Living and working in Portugal offers a lifestyle defined by a perfect balance of professional growth and personal enjoyment. As one of the most popular hubs for English-speaking jobs in Europe, Portugal provides a welcoming Mediterranean climate, stunning coastal scenery, and a rich historical culture that appeals to professionals from all over the world.

Beyond the career advantages, Portugal is celebrated for its exceptional quality of life, world-class gastronomy, and vibrant social scene. Choosing to pursue Jobs in Portugal means joining a thriving international community in a country that is both modern and deeply rooted in tradition, ensuring that your stay is as enriching personally as it is professionally.

How to Apply

If you are ready to advance your career in the Customer Support Services sector, we invite you to join our network. Please click "Apply Now" to submit your application for the Tech Product Specialist (English-Speaking) - 2000€ Bonus position in Portugal. We look forward to reviewing your profile. Best regards, the team at Mercier Consultancy Group.