Order & Tech Support (German-speaking) -1500€ Bonus

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, specializing in connecting top-tier talent with industry-leading organizations across the globe. As a trusted partner in the Customer Support Services sector, we pride ourselves on facilitating career-defining opportunities that prioritize professional development and operational excellence.

Job Overview

We are currently seeking dedicated professionals for the Order & Tech Support (German-speaking) -1500€ Bonus position in Portugal. This is an exceptional opportunity to join one of the top German-speaking jobs in the industry, providing critical technical assistance and order management within the Customer Support Services sector from the comfort of a remote setting.

Key Responsibilities

• Deliver technical support and troubleshooting for medical devices, consumables, and accessories.
• Manage order intake and renewals in strict compliance with company guidelines.
• Provide high-quality assistance through multichannel support, including calls, email, chat, and SMS.
• Accurately document all customer interactions in English to maintain internal records.
• Apply active listening and empathy when engaging with sensitive patient situations.
• Follow established protocols to ensure regulatory and safety standards are met.
• Maintain high levels of service excellence within the Customer Support Services industry.

Requirements

• Native or fluent German (spoken and written).
• Your qualifications Concentrix is a great match if you: Are fluent, both verbal and written, in German + C1 level in English.
• Can support more than one market simultaneously.
• Have a strong customer service orientation with excellent communication skills.
• Possess problem-solving, prioritization, and organizational skills.
• Stay calm under stress and adapt quickly to change.

What We Offer

• Competitive Monthly Salary
• 1500€ Welcome Bonus
• Fully Paid Training
• Health Insurance
• And Much More...

Life in Portugal

Securing one of the many available jobs in Portugal offers more than just professional growth; it invites you to experience a vibrant culture defined by its stunning Atlantic coastline and pleasant Mediterranean climate. Living in Portugal provides an unparalleled quality of life, where historic charm meets modern convenience, making it an ideal destination for those seeking a balanced professional and personal life.

Beyond the workplace, Portugal is renowned for its world-class gastronomy and welcoming local communities. By choosing to pursue your career in Portugal, you are choosing a country that celebrates diversity and offers a welcoming environment for international talent. Join our team today and enjoy everything that life in Portugal has to offer.

How to Apply

If you are ready to advance your career with this Order & Tech Support (German-speaking) -1500€ Bonus position in Portugal, we encourage you to click Apply Now. Our team at Mercier Consultancy Group looks forward to reviewing your application and helping you take the next step in your professional journey.