Customer Rep (Dutch-speaking)- Insurance Company 2000€ Bonus

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in European staffing, we specialize in high-impact placements that drive career progression within the global Customer Support Services industry.

Job Overview

We are currently sourcing candidates for a prestigious Customer Rep (Dutch-speaking)- Insurance Company 2000€ Bonus position in Portugal. This is an exceptional opportunity to advance your career in the Customer Support Services sector while enjoying a vibrant lifestyle in Lisbon through our exclusive Dutch-speaking jobs program.

Key Responsibilities

• Deliver premium support to insurance clients via inbound calls, chat, and email throughout the after-sales process.
• Address and resolve complex service inquiries, ensuring every customer interaction reflects operational excellence.
• Investigate and clarify product or service issues, providing accurate solutions that align with industry best practices.
• Utilize advanced digital tools and systems to provide valid, complete information to policyholders.
• Empower customers by providing real-time, accurate data, facilitating informed decision-making regarding their insurance needs.
• Practice active listening to understand unique customer situations, ensuring each concern is acknowledged with empathy.
• Consistently exceed service expectations, creating memorable experiences that foster long-term client loyalty.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate within our international Customer Support Services team.
• Valid EU passport or residency permit for work in Portugal.
• We'll do our best to match you with the right job, whether it s this or another role.

What We Offer

• Competitive Monthly Salary.
• 2000€ Bonus.
• Fully Paid Training programs to ensure your success in the insurance industry.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) is included.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Access to exclusive Jobs in Portugal opportunities.

Life in Portugal

Embarking on a journey to Portugal offers more than just a professional milestone; it is an invitation to experience an extraordinary quality of life. With its Mediterranean climate, stunning Atlantic coastline, and rich historical architecture, Portugal remains one of the most sought-after destinations for professionals seeking Dutch-speaking jobs abroad. The culture is warm and welcoming, ensuring that your transition to life in Portugal is as enriching as it is rewarding.

Beyond the career-defining work, you will enjoy world-renowned cuisine, vibrant nightlife, and a welcoming expat community. Our relocation package ensures you settle into Portugal with ease, allowing you to focus on the unique balance of work and leisure that defines the Portuguese way of life. Discover why so many professionals are choosing these opportunities for their next big adventure in Portugal.

How to Apply

If you are ready to elevate your career with a Customer Rep (Dutch-speaking)- Insurance Company 2000€ Bonus position in Portugal, we invite you to click 'Apply Now' to submit your application. Join the Mercier Consultancy Group network and let us help you secure your future. We look forward to hearing from you.