Customer Support with German and English - Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-leading organizations in the Customer Support Services industry. We pride ourselves on delivering bespoke career solutions, facilitating high-impact opportunities for professionals seeking to advance their careers across Europe.

Job Overview

We are currently seeking dedicated professionals for the Customer Support with German and English - Bulgaria position in Bulgaria. This is an exceptional opportunity to join a global leader in the customer experience sector, where you will provide expert support and foster meaningful interactions for some of the world's most prominent brands.

Key Responsibilities

• Resolve complex consumer queries via phone and email with precision and professional empathy.
• Provide insightful advice regarding client products and services, ensuring the highest standards of customer care within the Customer Support Services industry.
• Execute timely responses to customer inquiries, adhering to strict quality guidelines and escalation procedures.
• Analyze customer needs to deliver optimal solutions that align with key performance indicators.
• Maintain accurate e-records by navigating multiple internal systems simultaneously.
• Collaborate proactively within a diverse team environment to ensure consistent service excellence.
• Think critically to make smart, on-the-spot decisions that drive successful customer resolutions.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Proficiency in English (spoken and written) to interact with international team members.
• Prior experience in a contact center or a customer-facing role within the Customer Support Services sector is highly advantageous.
• Strong computer literacy and the ability to adapt quickly to new technologies and processes.
• Proven record of reliability, punctuality, and excellent time-keeping.
• Valid EU passport (mandatory).

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure your success in the role.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) for those moving to Bulgaria.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Bulgaria

Bulgaria offers an incredible lifestyle, blending deep historical roots with a modern, vibrant urban culture. Living in Bulgaria means enjoying a pleasant climate, stunning natural landscapes, and a welcoming atmosphere that makes it one of the most attractive destinations for expatriates seeking German-speaking jobs in Europe. The unique charm of Bulgaria provides the perfect backdrop for a balanced professional and personal life.

By accepting this Customer Support with German and English - Bulgaria position in Bulgaria, you will join a thriving community of international professionals. Bulgaria boasts a low cost of living coupled with high-quality amenities, world-class dining, and a rich social scene. Relocating to Bulgaria is a seamless experience thanks to our dedicated concierge support, allowing you to focus on building your career in this dynamic and growing hub for the Customer Support Services industry.

How to Apply

If you are ready to take the next step in your career and join one of the top-tier Jobs in Bulgaria, we invite you to submit your application today. Please click "Apply Now" to start your journey with Mercier Consultancy Group. We look forward to reviewing your profile.