Consumer Care Support Agent with Italian - Bucharest

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO firm, dedicated to connecting top-tier talent with exceptional opportunities in the global services sector. We pride ourselves on delivering premium staffing solutions that empower professionals to excel in the competitive industry of Customer Support Services.

Job Overview

We are currently looking for a motivated professional to join our team as a Consumer Care Support Agent with Italian - Bucharest position in Romania. This role offers an excellent entry point for those seeking rewarding Italian-speaking jobs within the vibrant Customer Support Services industry, located in the heart of a bustling European capital.

Key Responsibilities

• Provide high-quality front-line support via phone, email, and chat, ensuring customer satisfaction in the Customer Support Services sector.
• Manage cases end-to-end, from initial inquiry to final resolution or formal escalation.
• Deliver expert product guidance, setup assistance, and troubleshooting to Italian-speaking clients.
• Maintain precise and accurate documentation of all customer interactions within internal CRM systems.
• Apply professional de-escalation techniques and empathetic communication to handle complex customer complaints.
• Collaborate with internal back-office teams to resolve technical issues while adhering to strict compliance and regulatory procedures.
• Monitor and manage multi-case concurrency across digital channels to ensure all service level targets are met.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Strong English communication skills to facilitate internal coordination.
• Previous experience in the Customer Support Services industry is highly valued.
• Ability to work on-site in Bucharest, Romania (no relocation package provided).
• Excellent analytical and problem-solving skills with a focus on delivering customer-centric results.
• Proactive mindset suitable for fast-paced Italian-speaking jobs in an international environment.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Work in an ultra-modern office environment
• Prime location with easy access to metro and public transportation
• Professional development within a leading BPO firm

Life in Romania

Choosing to work in Romania offers a unique blend of historical charm and modern urban convenience. As one of the fastest-growing hubs for jobs in Romania, Bucharest provides a dynamic atmosphere where you can enjoy beautiful parks, a lively cultural scene, and excellent climate conditions, making it an ideal destination for those seeking a high quality of life.

Romania is well-known for its exceptional hospitality and vibrant culinary landscape. By taking this Consumer Care Support Agent with Italian - Bucharest position in Romania, you will be joining a thriving international community, enjoying modern amenities, and benefiting from the convenience of a city that perfectly balances work and personal life.

How to Apply

If you are ready to take the next step in your career and join one of the most exciting Italian-speaking jobs currently available in the region, please click the Apply Now button below. We look forward to reviewing your application for this position at Mercier Consultancy Group.