Consumer Care Support Agent with Dutch - Bucharest

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on our commitment to excellence, ensuring that our partners in the Customer Support Services industry receive the highest quality professional staffing solutions.

Job Overview

We are currently seeking a motivated professional for a Consumer Care Support Agent with Dutch - Bucharest position in Romania. This role offers the perfect opportunity for those looking to advance their career in the Customer Support Services sector while enjoying one of the most exciting Dutch-speaking jobs currently available in the region.

Key Responsibilities

• Provide high-quality front-line support via voice, email, and chat channels within the Customer Support Services industry.
• Manage cases end-to-end, ensuring accurate documentation in CRM systems and timely resolution of inquiries.
• Deliver product guidance, activation assistance, and usage troubleshooting to consumers in Dutch.
• Apply empathy and professional de-escalation techniques when handling customer complaints and recovery scenarios.
• Coordinate effectively with internal technical and back-office teams to resolve complex issues.
• Maintain compliance with all local regulatory requirements while meeting strict service level targets.
• Identify and suggest service improvement opportunities to enhance the overall customer experience.

Requirements

• Native or fluent Dutch (spoken and written).
• Professional proficiency in English to ensure effective communication within our international office environment.
• Valid EU passport (mandatory).
• Strong diagnostic and problem-solving skills, ideally within a fast-paced Customer Support Services environment.
• Ability to navigate internal tools and knowledge bases to provide efficient support.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• An ultra-modern office location in Bucharest, just a 2-minute walk from major public transport hubs.
• And Much More...

Life in Romania

Choosing one of the available Jobs in Romania means immersing yourself in a vibrant culture where tradition meets modern innovation. Romania is known for its beautiful landscapes, four distinct seasons, and an exceptionally welcoming local community. Living in Romania offers a unique blend of historical charm and modern urban amenities, making it a fantastic destination for expatriates.

Romania boasts a high quality of life with affordable living costs, diverse culinary experiences, and an ever-growing international business hub in Bucharest. Whether you are seeking new career horizons among Dutch-speaking jobs or a change in scenery, Romania provides an environment where you can thrive both personally and professionally.

How to Apply

If you are ready to take the next step in your career with the Consumer Care Support Agent with Dutch - Bucharest position in Romania, we encourage you to click Apply Now. Our team at Mercier Consultancy Group looks forward to reviewing your application.