Consumer Care Support Agent with Swedish - Bucharest

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in the European recruitment and business process outsourcing sector, we pride ourselves on facilitating career-defining opportunities that foster professional excellence.

Job Overview

We are currently seeking a motivated professional for a Consumer Care Support Agent with Swedish - Bucharest position in Romania. This role within the Customer Support Services industry involves providing high-quality, front-line assistance to Swedish-speaking customers, ensuring seamless service delivery through voice and digital channels.

Key Responsibilities

• Deliver professional front-line customer assistance across phone, email, and chat for clients in the Customer Support Services industry.
• Provide product guidance, activation assistance, and technical troubleshooting to ensure an optimal user experience.
• Manage case ownership end-to-end, ensuring all inquiries are handled according to defined service level targets.
• Document every customer interaction accurately within CRM systems, maintaining full compliance with local regulatory requirements.
• Perform advanced troubleshooting and coordinate effectively with internal technical or back-office teams to resolve complex cases.
• Apply empathy and professional de-escalation techniques when handling complaints, utilizing solution-oriented communication.
• Identify and suggest service improvement opportunities to enhance the overall customer experience within this Swedish-speaking job.

Requirements

• Native or fluent Swedish (spoken and written).
• Valid EU passport (mandatory).
• Strong proficiency in English for professional communication and documentation.
• Proven ability to manage multiple digital and voice channels simultaneously in a fast-paced Customer Support Services environment.
• A proactive, problem-solving mindset with a commitment to high-quality service standards.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• And Much More...

Life in Romania

Living and working in Romania offers a unique blend of vibrant culture, modern amenities, and historic charm. As one of the most exciting hubs for international business, Romania provides a dynamic lifestyle for professionals, characterized by warm weather and a thriving social scene. When you secure one of our many jobs in Romania, you gain access to an environment that balances professional growth with a rich variety of leisure activities.

Bucharest, the capital of Romania, is a bustling metropolis known for its impressive architecture and excellent culinary landscape. Working in this Consumer Care Support Agent with Swedish - Bucharest position in Romania allows you to enjoy an exceptional quality of life, featuring world-class restaurants, affordable living, and seamless connectivity to major European hubs. Join our growing community and experience everything that modern Romania has to offer.

How to Apply

If you are ready to take the next step in your career with a leading consultancy firm, we invite you to apply now for this Swedish-speaking job. Simply click the link below to submit your application and join our team in Bucharest. We look forward to reviewing your profile.

Best regards,
The Recruitment Team at Mercier Consultancy Group