Dutch Customer Service in Bulgaria - Housing + 3000€ Bonus

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy firm dedicated to bridging the gap between top-tier global talent and industry-leading organizations. We pride ourselves on facilitating life-changing career transitions by placing candidates in high-impact roles across the Customer Support Services sector.

Job Overview

We are actively seeking motivated professionals for the Dutch Customer Service in Bulgaria - Housing + 3000€ Bonus position in Bulgaria. This is an exceptional opportunity to launch your international career within the thriving Customer Support Services industry while enjoying a fully supported relocation to the beautiful city of Sofia.

Key Responsibilities

• Provide high-quality customer support via phone, email, and chat for an international client base.
• Assist customers with product-related inquiries and account management in the Customer Support Services industry.
• Resolve customer challenges efficiently and professionally to maintain high satisfaction levels.
• Escalate complex technical or service issues to the appropriate internal departments when necessary.
• Document all customer interactions accurately within internal CRM systems.
• Collaborate with international teams to ensure seamless service delivery and quality standards.
• Contribute to the continuous improvement of service workflows within the support center.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• Professional proficiency in English (B2 level or higher).
• Strong interpersonal skills and a genuine customer-focused mindset.
• Proven ability to thrive in a fast-paced environment common to Customer Support Services.
• Commitment to relocating for this exciting opportunity in Bulgaria.

What We Offer

• Competitive Monthly Salary
• 3000€ Signing and Relocation Bonus package
• Fully Paid Training programs to ensure your success in the Customer Support Services industry
• Health Insurance provided
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Fantastic career progression opportunities among the many Dutch-speaking jobs currently available.

Life in Bulgaria

Choosing to pursue Jobs in Bulgaria means embracing a vibrant lifestyle where history meets modern innovation. Bulgaria offers a perfect balance of a low cost of living and high quality of life, allowing you to enjoy a Mediterranean-influenced climate and stunning natural landscapes. As a hub for international business, Bulgaria is rapidly becoming the premier destination for professionals seeking new horizons.

Beyond your professional duties, you will discover that Bulgaria is home to a welcoming expat community, diverse culinary experiences, and a rich cultural heritage. Moving here for your Dutch Customer Service in Bulgaria - Housing + 3000€ Bonus position in Bulgaria is made seamless by our expert support, ensuring that your transition to life in Bulgaria is as smooth and rewarding as possible.

How to Apply

If you are ready to elevate your career and join the leading Dutch-speaking jobs market in Eastern Europe, we invite you to click Apply Now. A representative from Mercier Consultancy Group will review your application and guide you through the next steps of your journey.