German-speaking customer care specialists (m/f/d)

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging top-tier talent with industry-leading organizations across Europe. We specialize in providing bespoke recruitment solutions for the Customer Support Services industry, ensuring excellence in every placement we manage.

Job Overview

We are currently seeking dedicated professionals for the German-speaking customer care specialists (m/f/d) position in Bulgaria. This unique opportunity offers an ideal blend of professional development and a high quality of life, making it one of the most sought-after German-speaking jobs in the region.

Key Responsibilities

• Provide high-quality support to customers in German, addressing inquiries via phone, email, and chat.
• Manage and resolve complex service issues related to accounts, billing, and subscription management.
• Assist customers with product inquiries and provider switches, ensuring a seamless service experience.
• Maintain accurate customer records and update service information within internal database systems.
• Identify and anticipate customer needs to offer relevant solutions that enhance their user experience.
• Collaborate with cross-functional teams by escalating cases that require specialized technical intervention.
• Contribute to the overall standard of excellence within the Customer Support Services department.

Requirements

• Native or fluent German (spoken and written).
• What you’ll bring German at B2–C1 level or higher, depending on the role.
• A natural, customer-focused communication style and curiosity to understand what people really need.
• The ability to communicate confidently by phone and in writing.
• Good organisational skills and attention to detail.
• Confidence using digital tools and MS Office.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Hybrid Work Model (mix of on-site and remote)
• And Much More...

Life in Bulgaria

Choosing one of our German-speaking jobs in Bulgaria means immersing yourself in a vibrant culture that blends ancient history with a modern, cosmopolitan lifestyle. Bulgaria is famous for its stunning natural landscapes, ranging from sun-drenched Black Sea beaches to majestic mountain ranges, providing a perfect backdrop for those seeking to relocate.

The quality of life in Bulgaria is exceptional, offering an affordable cost of living, delicious Mediterranean-influenced cuisine, and a warm, welcoming local population. By securing a German-speaking customer care specialists (m/f/d) position in Bulgaria through Mercier Consultancy Group, you will enjoy a seamless transition with full expert support, allowing you to thrive in your new career while exploring all that Bulgaria has to offer.

How to Apply

If you are ready to elevate your career with one of the most exciting jobs in Bulgaria, we encourage you to click Apply Now. Our team at Mercier Consultancy Group looks forward to reviewing your application and guiding you through your next professional chapter.