Italian-Speaking Customer Service Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a distinguished leader in European recruitment and business process outsourcing, connecting premier talent with industry-leading organizations. We pride ourselves on facilitating career-defining opportunities that bridge global expertise with excellence in the Customer Support Services sector.

Job Overview

We are currently seeking a motivated professional for an Italian-Speaking Customer Service Specialist position in Portugal. This is an exceptional opportunity to advance your career within the Customer Support Services industry while enjoying the vibrant lifestyle of Lisbon, making it one of the most sought-after Italian-speaking jobs currently available.

Key Responsibilities

• Provide high-quality support to Italian-speaking customers via phone, email, and live chat within the Customer Support Services sector.
• Resolve customer inquiries efficiently, maintaining a focus on first-contact resolution and service excellence.
• Manage complex customer cases from inception to conclusion, ensuring professional and empathetic communication at all times.
• Assist with sensitive matters such as disputes, chargebacks, and complaints while strictly adhering to company policies.
• Identify and support vulnerable customer segments with appropriate care and diligence.
• Collaborate within a multicultural team environment to share knowledge and contribute to a positive operational culture.
• Utilize internal systems and tools to ensure accurate documentation and efficient process management.

Requirements

• Native or fluent Italian (spoken and written).
• Is fluent in Italian and has good English communication skills Has excellent verbal and written communication skills.
• Strong ability to handle complex customer situations with patience and a solution-oriented mindset.
• Adaptability to new digital systems, platforms, and industry-standard processes.
• A proactive, independent, and resilient approach to working in a fast-paced environment.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Living in Portugal offers a unique blend of historical charm and modern sophistication. As you pursue one of these exciting jobs in Portugal, you will enjoy the sun-drenched Mediterranean climate, stunning coastal views, and an incredibly welcoming culture. Portugal is widely celebrated for its high quality of life and vibrant social atmosphere.

Beyond the professional growth found in our Italian-Speaking Customer Service Specialist position in Portugal, you will experience world-class cuisine and a balanced lifestyle. With our comprehensive relocation support, settling into your new home in Portugal is seamless, allowing you to focus on building a successful career in one of Europe’s most beautiful countries.

How to Apply

If you are ready to embark on this professional journey and thrive in the Customer Support Services sector, we invite you to click Apply Now to submit your application. Join our team at Mercier Consultancy Group and take the next step in your international career.