Customer Solutions Specialist with Dutch- Remote from BUL

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO firm, dedicated to connecting top-tier talent with premier global organizations. We pride ourselves on our sophisticated approach to talent acquisition, ensuring that our partners find the perfect match for their complex business needs while offering candidates unparalleled career growth opportunities.

Job Overview

We are currently seeking a motivated professional for a Customer Solutions Specialist with Dutch- Remote from BUL position in Bulgaria. This role is a fantastic opportunity to join one of the most sought-after Dutch-speaking jobs in the region, allowing you to combine technical support, customer care, and commercial acumen from the comfort of your home.

Key Responsibilities

• Provide expert support to customers via voice, email, and chat channels.
• Manage technical and billing inquiries while performing efficient troubleshooting.
• Guide customers through product features, functionalities, and best practices.
• Deliver comprehensive pre-sale and after-sale support to ensure high levels of satisfaction.
• Manage and foster relationships with both B2B and B2C accounts to drive business growth.
• Develop and execute strategies to expand revenue within your assigned business portfolio.
• Prepare and deliver professional presentations and technical product demonstrations.
• Escalate product safety or regulatory concerns in accordance with established company protocols.

Requirements

• Native or fluent Dutch (spoken and written).
• Strong command of the English language for professional communication.
• Prior experience in voice-based customer support or sales is highly advantageous.
• Technical curiosity coupled with a sharp, problem-solving mindset.
• Proven ability to build relationships and effectively understand diverse business needs.
• Residency within Bulgaria, as this role is for those seeking remote Jobs in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Food Vouchers
• Multisport Card
• Fully remote working model within Bulgaria
• And Much More...

Life in Bulgaria

Choosing one of our remote Dutch-speaking jobs means you can enjoy the exceptional quality of life that Bulgaria offers. From the vibrant, historic streets of Sofia to the serene Black Sea coastline, Bulgaria provides a perfect backdrop for a professional career, boasting a mild climate, rich culture, and an welcoming atmosphere that makes it a top destination for expatriates and locals alike.

Beyond the workplace, Bulgaria offers a cost-effective lifestyle with world-class dining, bustling social scenes, and endless opportunities for exploration. By taking on this Customer Solutions Specialist with Dutch- Remote from BUL position in Bulgaria, you are joining a growing community of professionals who have chosen to balance career excellence with the high standard of living found in beautiful Bulgaria.

How to Apply

If you are ready to advance your career and join a dynamic team, we invite you to apply now. Please submit your updated CV in English to the Mercier Consultancy Group recruitment team to begin the process. We look forward to reviewing your application.