Customer Support Associate with Swedish & English

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities within the global Customer Support Services industry. We pride ourselves on our bespoke approach to recruitment, ensuring our candidates find the perfect professional environment to excel while we bridge the gap between ambitious professionals and leading employers.

Job Overview

We are currently sourcing candidates for a prestigious Customer Support Associate with Swedish & English position in Bulgaria. This role is ideal for individuals seeking high-quality Swedish-speaking jobs in a dynamic international environment, offering the chance to provide exceptional service for a leading telecommunications provider while enjoying a vibrant career path.

Key Responsibilities

• Manage inbound customer inquiries via voice, email, and chat within the Customer Support Services sector.
• Assist clients with billing, account management, and fundamental technical troubleshooting in Swedish.
• Deliver effective first-contact resolution for all customer issues to ensure high service standards.
• Maintain accurate documentation of all customer interactions using internal CRM systems.
• Adhere to established business processes and professional communication protocols at all times.
• Provide empathetic, clear, and solutions-oriented support to enhance the overall customer experience.

Requirements

• Native or fluent Swedish (spoken and written) is mandatory for this role.
• Proficiency in English (minimum B2 level) to facilitate internal collaboration.
• Valid EU passport (mandatory) to qualify for this Customer Support Associate with Swedish & English position in Bulgaria.
• Strong computer literacy and the ability to navigate multiple complex software systems simultaneously.
• Availability to work flexible, rotating shifts, including evenings, nights, weekends, and public holidays.
• Strong problem-solving skills and a genuine commitment to delivering excellence in the Customer Support Services industry.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training programs to ensure your success.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) for the best international jobs in Bulgaria.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Bulgaria

Choosing to work in Bulgaria offers an incredible blend of rich history, modern city life, and stunning natural landscapes. As one of the most sought-after locations for Swedish-speaking jobs, Sofia provides an affordable yet sophisticated lifestyle, boasting a Mediterranean-influenced climate and a bustling cultural scene that makes every day an adventure.

When you accept this position, you are choosing a high quality of life. Bulgaria is renowned for its welcoming atmosphere, delicious local cuisine, and deep-rooted traditions. By joining one of the many prestigious companies offering jobs in Bulgaria, you will join a thriving international community, ensuring that your transition to living and working in Sofia is both seamless and rewarding.

How to Apply

If you are ready to take the next step in your career and join a world-class team in a vibrant European capital, click Apply Now to submit your CV. Our team at Mercier Consultancy Group looks forward to guiding you through the process of securing your future in the Customer Support Services industry.