Dutch-speaking Customer Service | 2000€ | Lisbon, Portugal

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, connecting top-tier talent with world-leading brands. We specialize in sourcing professionals for high-impact roles within the global Customer Support Services industry, ensuring excellence in every placement.

Job Overview

We are currently seeking a motivated professional for a Dutch-speaking Customer Service | 2000€ | Lisbon, Portugal position in Portugal. This is an excellent opportunity to join a dynamic team in the Customer Support Services sector, providing specialized assistance for a leading international home appliances brand.

Key Responsibilities

• Manage incoming customer inquiries efficiently via telephone and email communication channels.
• Provide comprehensive assistance to customers regarding home appliance warranty renewals.
• Clarify warranty coverage terms and resolve appliance-related inquiries with accuracy.
• Maintain high standards of service within the Customer Support Services industry.
• Document and update customer case files meticulously within the company database.
• Conduct professional follow-ups to ensure customer satisfaction and issue resolution.
• Collaborate with international team members to maintain high-quality service levels.

Requirements

• Native or fluent proficiency in Dutch (spoken and written).
• Prior experience in face-to-face or contact center Customer Support Services is a distinct advantage.
• Strong multitasking abilities and effective time management skills.
• A customer-oriented mindset with a dynamic and adaptable personality.
• Solid computer literacy to navigate internal support systems effectively.

What We Offer

• Competitive monthly base salary of 2000€ for this Dutch-speaking Customer Service role.
• A stable, full-time position within the thriving Customer Support Services industry.
• Fixed, predictable working schedule to ensure a healthy work-life balance.
• Opportunities for long-term career growth in international jobs in Portugal.
• Integration into a diverse, youthful, and professional international team.

Life in Portugal

Portugal is widely regarded as one of Europe's most vibrant and welcoming destinations. Choosing one of our Dutch-speaking jobs in Portugal means enjoying a Mediterranean climate, stunning coastal landscapes, and a rich cultural heritage. Living in Portugal offers a unique quality of life that combines professional growth with a relaxed, sunny lifestyle.

Beyond the career benefits, Portugal is famous for its world-class gastronomy and friendly community. Securing a Dutch-speaking Customer Service | 2000€ | Lisbon, Portugal position in Portugal allows you to immerse yourself in this beautiful country while building a stable future. Experience the charm and endless opportunities that only Portugal can provide.

How to Apply

If you are ready to elevate your career and join a leading firm in the heart of Lisbon, we invite you to click 'Apply Now' to submit your application. We look forward to reviewing your credentials for this exciting opportunity.

Kind regards,
The Recruitment Team
Mercier Consultancy Group