Quality Evaluator and Coach (Danish - speaking) On-site BN01

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in high-level BPO recruitment across Europe. We bridge the gap between top-tier talent and industry-leading global enterprises, ensuring professional excellence in every placement.

Job Overview

We are currently seeking a dedicated professional for the Quality Evaluator and Coach (Danish - speaking) On-site BN01 position in Spain, representing a cornerstone role within the Customer Support Services industry. This role is perfect for those seeking impactful Danish-speaking jobs where you can influence operational excellence, drive quality, and foster agent development in the vibrant setting of Malaga.

Key Responsibilities

• Monitor and manage Back Office interactions, including email and digital platform activities within the Customer Support Services sector.
• Create and maintain operational schedules to ensure optimal coverage and performance.
• Prepare and present comprehensive performance data to clients and key stakeholders.
• Conduct regular quality calibration sessions and performance evaluations for agents.
• Facilitate monthly coaching sessions to drive individual development and quality improvement.
• Provide hands-on operational support, balancing direct customer service tasks with evaluative responsibilities.
• Analyze daily reports, update callback lists, and manage internal knowledge databases to ensure service excellence.

Requirements

• Native or fluent Danish (spoken and written).
• Valid EU passport (mandatory).
• - Strong communication, coaching and stakeholder-management skills.
• - Excellent organisational, planning and time-management skills.
• - Strong analytical skills with the ability to interpret KPIs, sales results, quality scores and operational data.
• - Proficiency in Microsoft Excel, including formulas, filters, pivot tables and basic data analysis/reporting.
• - Experience working with CRM, ticketing or customer service management systems.
• Professional experience in the Customer Support Services industry.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• And Much More...

Life in Spain

Pursuing one of our Danish-speaking jobs means embracing the incredible lifestyle that Spain has to offer. With its Mediterranean climate, rich cultural heritage, and world-renowned sunny weather, living in Spain provides an unparalleled work-life balance that makes it a top destination for professionals worldwide.

Beyond the career growth found in our Quality Evaluator and Coach (Danish - speaking) On-site BN01 position in Spain, you will enjoy world-class gastronomy and a high quality of life. Joining the many professionals already thriving in Spain, you will find that these jobs in Spain offer more than just a paycheck—they offer a vibrant, coastal experience in the heart of Europe.

How to Apply

If you are ready to take the next step in your career and join a top-tier team, please click Apply Now to submit your application. We look forward to reviewing your profile for this exciting opportunity with Mercier Consultancy Group.