Customer Experience Specialist (German-speaking) - Onsite

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier global talent with industry-leading corporations. As experts in connecting professionals to high-impact career opportunities, we pride ourselves on delivering excellence across the European market.

Job Overview

We are currently seeking a dynamic professional for a Customer Experience Specialist (German-speaking) - Onsite position in Spain, specializing in the high-stakes Sales industry. This is a unique opportunity to join our elite team, where you will facilitate premium sales interactions and drive growth in one of the most exciting job markets in Europe.

Key Responsibilities

• Conduct structured follow-up and sales support calls for prospective clients who have expressed interest in product offerings.
• Act as a brand ambassador, representing a premium industry account with professionalism and a sales-oriented mindset.
• Reinforce brand value by proactively identifying customer hesitations regarding pricing or product specifications to move the sales process forward.
• Collect critical market insights and synthesize interaction data to provide actionable reports for retailer sales teams.
• Manage end-to-end relationship continuity by handling both initial outreach and final offer-related calls with prospective customers.
• Ensure that every interaction aligns with the high-quality sales standards and market positioning of our premium clients.
• Contribute to the collective success of our team in Spain by participating in ongoing sales strategy development.

Requirements

• Native or fluent German language skills (spoken and written) are essential for this role.
• Valid EU passport or current right to work in Spain is mandatory.
• Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.
• Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
• Don’t meet every requirement? No worries.
• We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone.
• If you feel you don’t check every box, we still encourage you to apply.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• An onsite workplace environment in beautiful Barcelona
• And Much More...

Life in Spain

Working in Spain offers an unparalleled lifestyle, blending vibrant Mediterranean culture with a perfect climate. When you secure one of our German-speaking jobs, you become part of a sunny, dynamic, and welcoming society. Spain is famous for its rich history, artistic heritage, and social atmosphere, making it a dream destination for professionals looking to grow their careers while enjoying a world-class standard of living.

Our Barcelona-based Customer Experience Specialist (German-speaking) - Onsite position in Spain places you at the heart of an international hub. Between the world-renowned cuisine, the thriving expatriate community, and the beauty of Spain itself, you will find that the quality of life here is truly exceptional. We invite you to explore one of the best jobs in Spain and start your next chapter with us.

How to Apply

If you are ready to take the next step in your career with Mercier Consultancy Group, please click Apply Now to submit your application. We look forward to reviewing your credentials and potentially welcoming you to our team in Barcelona.

Best regards,
The Recruitment Team at Mercier Consultancy Group