Junior Service Desk Agent with Icelandic (work in Bulgaria)

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class opportunities across Europe. As a leader in the BPO recruitment sector, we are dedicated to facilitating growth for both our clients and candidates seeking exceptional jobs in Bulgaria.

Job Overview

We are currently looking for a talented professional to join our team in the Junior Service Desk Agent with Icelandic (work in Bulgaria) position in Bulgaria. This role is ideal for those seeking Icelandic-speaking jobs that offer a stable environment to develop customer service expertise within a vibrant international setting.

Key Responsibilities

• Act as the primary point of contact for customers, ensuring reliable and professional assistance.
• Provide high-quality customer support across various communication channels.
• Address inquiries regarding products and services with accuracy and care.
• Perform basic, non-technical troubleshooting to resolve customer issues efficiently.
• Maintain up-to-date knowledge of client products and internal service procedures.
• Ensure a consistently positive customer experience during every interaction.
• Contribute to a supportive team environment while adhering to service protocols.

Requirements

• Native or fluent Icelandic (spoken and written) is mandatory for this role.
• Proficiency in English to facilitate communication within our international office.
• Strong interpersonal skills and a genuine willingness to learn.
• Ability to follow established procedures and handle customer queries with patience.
• A proactive attitude towards career development in the customer service sector.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Additional Health Insurance
• Food Vouchers
• Multisport Card
• And Much More...

Life in Bulgaria

Sofia, the capital of Bulgaria, offers a unique blend of historical charm and a modern, rapidly growing business landscape. Living and working in Bulgaria provides an excellent quality of life, featuring beautiful landscapes, a mild climate, and a welcoming culture that makes it one of the most attractive destinations for those pursuing international career paths.

Choosing to work in Bulgaria allows you to enjoy an affordable cost of living while being part of a cosmopolitan European hub. Whether you are exploring the vibrant culinary scene or taking advantage of the local amenities, Bulgaria provides the perfect backdrop for your professional journey.

How to Apply

If you are ready to take the next step in your career with this Junior Service Desk Agent with Icelandic (work in Bulgaria) position in Bulgaria, we encourage you to apply now. Join Mercier Consultancy Group today and become a part of our success. We look forward to receiving your application.

Sincerely,
The Recruitment Team at Mercier Consultancy Group