Spanish Speaking Customer Service Advisor

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, connecting world-class talent with elite employers across Europe. We specialize in identifying top-tier professionals for the thriving Customer Support Services industry, ensuring seamless career transitions and long-term professional growth.

Job Overview

We are currently searching for motivated professionals to fill a Spanish Speaking Customer Service Advisor position in Portugal. This is an exceptional opportunity to advance your career within the Customer Support Services sector while enjoying the vibrant lifestyle of Lisbon, one of the most sought-after destinations for those seeking high-quality jobs in Portugal.

Key Responsibilities

• Providing friendly and efficient customer support via inbound calls and email.
• Responding to customer enquiries and resolving issues professionally.
• Investigating and troubleshooting customer problems using available resources.
• Escalating complex issues to the appropriate teams when required.
• Creating accurate and thoughtful responses, including adapting prepared templates.
• Managing multiple customer cases and tasks efficiently.
• Supporting users and, where necessary, helping to resolve disputes between customers.
• Maintaining a high standard of customer service and professionalism at all times.

Requirements

• Spanish: C2 / native-level proficiency
• English: B2 or above
• Minimum High School Diploma
• Previous customer service experience is preferred but not essential

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Choosing to pursue Spanish-speaking jobs in Portugal offers more than just a career move; it is an invitation to experience a superior quality of life. Portugal is world-renowned for its stunning Atlantic coastline, historic architecture, and a temperate climate that allows you to enjoy outdoor living throughout the year. With a welcoming culture and a growing international community, living in Portugal provides the perfect balance of professional development and personal exploration.

As part of our commitment to excellence, Mercier Consultancy Group ensures that your relocation to Portugal is stress-free. From the moment you accept your Spanish Speaking Customer Service Advisor position in Portugal, our experts handle the logistics, allowing you to focus on discovering the exceptional culinary landscape and cultural depth that makes Portugal a top destination for professionals worldwide.

How to Apply

If you are ready to take the next step in your career and join a leading team in the Customer Support Services industry, we invite you to apply now. Join Mercier Consultancy Group today and start your journey in one of Europe’s most vibrant capitals. We look forward to receiving your application.