Retail Client Service Manager - French Speaker in London

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment, we pride ourselves on placing professionals in high-impact roles that drive excellence within the customer support services industry.

Job Overview

We are currently seeking a dynamic professional for the Retail Client Service Manager - French Speaker in London position in United Kingdom. This role is pivotal for those looking to excel in customer support services, acting as the primary bridge between our UK Hub and key French-speaking market stakeholders.

Key Responsibilities

• Serve as the critical link between the UK Hub, local market clients, and in-market partner agencies.
• Manage end-to-end client campaigns, project requests, and service delivery workflows within the customer support services sector.
• Provide transparent stakeholder communication and detailed project updates in the French language.
• Monitor and analyze budgets, SLAs, and KPIs to ensure consistent service improvement and commercial excellence.
• Collaborate with cross-functional teams to inspire performance and influence key client stakeholders.
• Identify strategic growth, innovation, and best-practice opportunities to enhance the EMEA service hub.
• Execute retail-focused support initiatives to build trust and long-term client loyalty.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Strong background in customer support services or retail client management.
• Excellent communication skills with the ability to manage complex agency and client relationships.
• Proven ability to track performance metrics and deliver results under pressure.
• Experience working in hybrid environments within the United Kingdom.

What We Offer

• Competitive Monthly Salary.
• Hybrid Work Model (a mix of on-site and remote work).
• Professional environment for French-speaking jobs in London.
• Opportunities to work with international retail brands within the customer support services industry.
• Access to professional development resources.

Life in United Kingdom

Embracing a career in the United Kingdom offers an unparalleled professional and personal experience. As a global financial and cultural capital, the United Kingdom provides a vibrant lifestyle, iconic history, and diverse neighborhoods that appeal to professionals from all over the world. Living and working here allows you to immerse yourself in a fast-paced environment where opportunities for growth are truly endless.

Beyond the career advantages, the United Kingdom boasts a high quality of life, featuring world-class culinary scenes, expansive green spaces, and a truly cosmopolitan culture. If you are searching for French-speaking jobs in London, you will find that the city offers a welcoming community, excellent public transport, and a unique balance of tradition and modern innovation that makes the United Kingdom a premier destination for your next career move.

How to Apply

If you are ready to take the next step in your career with this Retail Client Service Manager - French Speaker in London position in United Kingdom, we invite you to click Apply Now to submit your application. We look forward to reviewing your profile for this exciting opportunity with Mercier Consultancy Group.