German-Speaking POS & Technical Support Specialist Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with industry-leading organizations across the Customer Support Services sector. As a leader in European staffing, we pride ourselves on facilitating career growth for professionals seeking excellence within the evolving global BPO landscape.

Job Overview

We are currently seeking a dedicated individual for the German-Speaking POS & Technical Support Specialist Bulgaria position in Bulgaria. This role is a fantastic opportunity for professionals to leverage their linguistic expertise within the Customer Support Services industry while managing technical payment solutions in a remote-capable environment.

Key Responsibilities

• Provide professional support via phone, email, and ticketing systems to German-speaking clients.
• Assist customers with the operation and troubleshooting of card payment terminals, POS devices, and ATMs.
• Support technical installations, equipment replacements, device activations, and system configurations.
• Diagnose and troubleshoot technical issues, connectivity challenges, and complex payment-related error codes.
• Resolve customer inquiries efficiently to ensure high satisfaction levels while meeting stringent SLA targets.
• Escalate complex technical issues to the appropriate specialized teams when necessary to maintain service standards.
• Maintain accurate and detailed documentation of all interactions within the company ticketing system.
• Handle portal access requests and perform necessary back-office administrative activities.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Previous experience in customer service or technical support.
• Strong interest in technology and troubleshooting.
• Excellent communication and problem-solving skills.
• A customer-focused mindset with the ability to thrive in a fast-paced environment.
• Comfortable working with phone, email, and ticketing systems.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• And Much More...

Life in Bulgaria

Bulgaria offers an exceptional quality of life, characterized by a beautiful climate, rich cultural heritage, and a dynamic social scene. As one of the most exciting hubs for German-speaking jobs in Europe, Bulgaria provides a unique balance between historical charm and modern living, making it an ideal destination for professionals pursuing growth in the Customer Support Services sector.

Living in Bulgaria allows you to enjoy a lower cost of living while experiencing a high standard of professional life. The country is well-known for its welcoming environment, exquisite local cuisine, and vibrant communities, making the search for Jobs in Bulgaria a highly rewarding decision for those eager to build a career in a diverse, European atmosphere.

How to Apply

If you are ready to advance your career as a German-Speaking POS & Technical Support Specialist in Bulgaria, we invite you to join our growing network. Please click the "Apply Now" button to submit your application and take the next step in your professional journey with Mercier Consultancy Group.