Finnish-Speaking Zalando Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations within the Customer Support Services industry. We pride ourselves on providing bespoke career solutions that facilitate professional growth and global mobility for our candidates.

Job Overview

We are currently seeking talented professionals for a Finnish-Speaking Zalando Customer Expert position in Greece. This is an exceptional opportunity to join a premier Customer Support Services team, representing one of Europe’s leading fashion platforms while enjoying the vibrant lifestyle that only jobs in Greece can offer.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries, maintaining the highest standards of the Customer Support Services industry.
• Represent a global fashion brand by providing seamless support via phone, email, and live chat.
• Manage end-to-end inquiries regarding order processing, payment verification, and delivery tracking.
• Resolve customer complaints with professionalism and a solution-oriented mindset to ensure total satisfaction.
• Collaborate with a diverse, international team to share industry best practices and innovative support solutions.
• Maintain accurate records of customer interactions within the specialized CRM systems used in our Customer Support Services department.
• Stay updated on fashion trends and platform updates to provide informed, high-quality assistance to all Finnish-speaking users.

Requirements

• Native or fluent Finnish (spoken and written).
• Valid EU passport (mandatory).
• Strong proficiency in English to navigate the international environment of these Finnish-speaking jobs.
• Proven ability to thrive in a fast-paced Customer Support Services environment.
• Tech-savviness and familiarity with modern e-commerce platforms and digital communication tools.
• Excellent problem-solving skills and a proactive approach to professional challenges.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) included.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Greece

Choosing to work in Greece offers an unparalleled quality of life, blending historic culture with a modern, cosmopolitan Mediterranean lifestyle. As a hub for international business, Greece provides the perfect backdrop for professionals seeking to advance their careers while enjoying world-renowned sunshine, stunning beaches, and a welcoming local community.

Beyond the professional benefits, relocating to Greece allows you to immerse yourself in a vibrant culinary scene and a rich social environment. Our dedicated relocation support ensures that your transition to life in Greece is smooth, allowing you to focus on your new Finnish-Speaking Zalando Customer Expert position in Greece from day one.

How to Apply

If you are ready to take the next step in your career with one of the most exciting Customer Support Services roles currently available, we invite you to apply now. Join our talent network today and start your journey with Mercier Consultancy Group.