Danish-speaking Customer Advisor in Warsaw, start date 19/10

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy specializing in connecting top-tier talent with world-leading organizations. We pride ourselves on facilitating career growth across Europe, ensuring that every professional finds their place within the dynamic Customer Support Services sector.

Job Overview

We are currently sourcing candidates for a prestigious Danish-speaking Customer Advisor in Warsaw, start date 19/10 position in Poland. This is an exceptional opportunity to join a global leader in the Customer Support Services industry, representing a top-tier Nordic airline and providing high-quality assistance to passengers from your office-based hub in the heart of Warsaw.

Key Responsibilities

• Manage inbound calls and live chats, acting as a primary point of contact for Danish-speaking customers in the airline sector.
• Provide expert advice regarding flight schedules, product details, pricing, fare structures, and online travel services.
• Execute reservation modifications, including adjustments to travel dates and destinations, while ensuring accurate data updates.
• Handle complex special service requests, such as assistance for passengers with disabilities, travel with animals, and other specific requirements.
• Process ticket cancellations and refund requests in accordance with airline policies and customer support standards.
• Assist travelers with the ticket purchasing process and provide guidance on secure payment methods.
• Deliver empathetic, efficient, and solution-oriented support to passengers experiencing travel difficulties or operational changes.

Requirements

• Native or fluent Danish (spoken and written) is mandatory for this role.
• A professional command of English to thrive in our multinational environment.
• Strong communication skills and a passion for providing world-class Customer Support Services.
• The ability to work on-site in Warsaw, as this role is specifically for jobs in Poland.
• Commitment to the start date of 19/10 for this specific Danish-speaking Customer Advisor in Warsaw, start date 19/10 position in Poland.

What We Offer

• Competitive monthly salary of 11,000 PLN gross.
• Fully paid 2-month professional training program to ensure your success in the role.
• Full-time employment contract within the thriving Customer Support Services sector in Poland.
• Private medical care (Luxmed) to support your wellbeing.
• Group insurance, plus access to local sports and leisure programs.
• Ongoing coaching and professional development opportunities in a multinational setting.
• The opportunity to build a career through high-quality Danish-speaking jobs in Poland.

Life in Poland

Choosing to work in Poland offers a unique blend of vibrant history and modern European energy. Warsaw, the capital, is a bustling metropolis known for its resilience, stunning architecture, and a rapidly growing international business hub that makes it one of the most exciting locations for those seeking Danish-speaking jobs. Whether you are enjoying the local cafes or exploring the city’s green spaces, life in Poland is characterized by high quality and endless cultural discoveries.

Beyond the professional advantages, Poland boasts a friendly local atmosphere and a cost-of-living benefit that allows for a comfortable lifestyle. Joining our team for this Danish-speaking Customer Advisor in Warsaw, start date 19/10 position in Poland will immerse you in a community of international professionals, making your transition to life in Poland both rewarding and memorable.

How to Apply

If you are ready to take the next step in your career and join a leader in Customer Support Services, please submit your updated CV today. We encourage you to click 'Apply Now' to be considered for this exclusive opportunity. Mercier Consultancy Group looks forward to supporting your professional journey in Poland.