Chat - Customer support agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class opportunities in the Customer Support Services industry. With a reputation for excellence, we bridge the gap between global professionals and leading organizations through our specialized hiring expertise.

Job Overview

We are currently sourcing exceptional talent for a Chat - Customer support agent position in Bulgaria. This role is perfect for professionals seeking to advance their careers within the Customer Support Services sector while enjoying a high quality of life in one of Europe’s most vibrant coastal cities.

Key Responsibilities

• Act as the primary point of contact for international clients within the Customer Support Services industry.
• Provide high-quality assistance via chat and email channels, ensuring professional and empathetic communication at all times.
• Resolve customer inquiries efficiently to maintain high satisfaction standards in this Portuguese-speaking job.
• Handle occasional outbound communication as required to finalize customer requests or provide follow-up support.
• Utilize internal systems to document interactions and track resolution progress accurately.
• Collaborate with international team members to ensure consistent service quality across all support platforms.
• Stay updated on product knowledge and service policies to provide precise information to customers.

Requirements

• Native or fluent Portuguese (spoken and written).
• Proficiency in English to effectively engage with global team members and training modules.
• Previous experience in the Customer Support Services industry is highly valued.
• Strong digital literacy and the ability to manage multiple chat windows simultaneously.
• A proactive attitude towards joining one of the most exciting jobs in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Bulgaria

Bulgaria offers an incredible Mediterranean-influenced lifestyle, boasting stunning Black Sea beaches, a rich cultural heritage, and a climate that allows for a wonderful work-life balance. Choosing to work in Bulgaria means immersing yourself in a country where ancient history meets modern, thriving urban life.

Our candidates find that Bulgaria provides an exceptionally affordable cost of living compared to Western Europe, allowing you to enjoy world-class dining, nightlife, and travel. By securing this Chat - Customer support agent position in Bulgaria, you are setting yourself up for professional growth in one of the fastest-growing hubs for Portuguese-speaking jobs in Europe.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in a beautiful coastal setting, we invite you to click "Apply Now" to submit your application. We look forward to reviewing your profile.

Best regards,
The Recruitment Team at Mercier Consultancy Group