German-Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on our premium service standards and our ability to facilitate seamless career transitions for professionals seeking international growth, particularly within the competitive landscape of German-speaking jobs.

Job Overview

We are currently sourcing candidates for a prestigious German-Speaking Player Support Specialist position in Bulgaria, supporting a global leader in the gaming industry. This is an exceptional opportunity to join a high-impact team within the Customer Support Services sector, providing vital assistance to players while enjoying a vibrant expatriate lifestyle among the many rewarding jobs in Bulgaria.

Key Responsibilities

• Act as the primary point of contact for players, delivering expert support via phone, email, and live chat within the Customer Support Services industry.
• Efficiently resolve technical, billing, account, and gameplay-related queries to ensure high levels of satisfaction.
• Investigate player cases with attention to detail and escalate complex issues to senior technical teams when necessary.
• Moderate gaming community platforms to foster a safe, positive, and engaging environment for international users.
• Analyze recurring player trends and share constructive feedback with internal stakeholders to refine service quality.
• Contribute to the continuous improvement of knowledge-base content and internal support processes.
• Maintain a professional, empathetic, and player-focused demeanor in all interactions, upholding the brand identity of the client.

Requirements

• Language Skills
• Fluent German
• Good English Skills & Experience
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• A genuine desire to assist others within a professional support environment

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Bulgaria

Bulgaria offers an incredible blend of rich history, modern city living, and stunning natural landscapes, making it an increasingly popular destination for international professionals. With a pleasant climate and a thriving social scene, Bulgaria provides a unique setting where you can balance a demanding career in Customer Support Services with an exceptional quality of life. The country’s welcoming atmosphere ensures that those moving for German-speaking jobs feel at home almost immediately.

Choosing to relocate to Bulgaria grants you access to a cost-effective lifestyle without compromising on luxury or convenience. From the bustling streets and cafes of Sofia to the breathtaking mountain and coastal retreats, Bulgaria is a hidden gem in Europe. Our dedicated relocation team handles every detail, ensuring your transition to life in Bulgaria is as smooth and comfortable as possible.

How to Apply

If you are a motivated professional ready to take the next step in your career with this German-Speaking Player Support Specialist position in Bulgaria, we invite you to apply now. Join the ranks of satisfied professionals who have successfully secured their future through Mercier Consultancy Group. We look forward to reviewing your application.